Senior Partner Success Implementation Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide expert-level technical advice, troubleshooting, and platform expertise to partner customers post-readiness.

• Advocate for product improvements and work in conjunction with internal engineering and product teams.

• Manage high-profile or escalated support situations.

• Supervise intricate technical implementation projects, encompassing advanced configurations, integrations, deployment architecture, and onboarding strategies.

• Ensure partners grasp scalable deployment models, technical best practices, and strategies for long-term operational success.

• Facilitate the transition from implementation to steady-state support.

• Act as a senior liaison for TAM and Partner Success organizations.

• Evaluate partner maturity, pinpoint technical gaps, and promote adoption strategies.

• Relay product updates, platform modifications, and technical insights to partner-facing teams.

• Develop and disseminate technical playbooks, best practices, and lessons learned.

• Conduct knowledge-sharing sessions and mentor Implementation Engineers.

• Contribute to the creation of enablement content, documentation, and training materials.

• Lead executive business reviews and advocate for partner technical needs in strategic planning discussions.

⛳️ Requirements

• 5-7 years of experience in implementation engineering, solutions engineering, technical support, or a similar technical customer-facing position.

• Strong proficiency in diagnosing and resolving intricate technical challenges across integrations, APIs, configurations, and deployment environments.

• Outstanding communication abilities, with a talent for conveying complex technical ideas to varied audiences.

• Demonstrated capability to lead technical projects, influence stakeholders, and collaborate effectively with cross-functional teams.

• Willingness to travel up to 20% regionally; some international travel may be required.

• Experience working with channel or reseller organizations is a plus.

• Background in a global technology or SaaS organization, professional services, or Solution Delivery is beneficial.

• In-depth understanding of global partner ecosystems or channel/alliances strategy is advantageous.

• Familiarity with cloud architectures, API ecosystems, or enterprise deployment patterns is a plus.

🏝️ Benefits

• Benefits information is available through a NICE benefits link.

• Internal career advancement opportunities across various roles, disciplines, domains, and locations.

• Opportunities for learning and professional growth.

• A fast-paced, collaborative, and innovative work environment.