Senior Partner Solutions Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main post-sale point of contact and strategic consultant for designated partner accounts.

• Foster robust, long-lasting relationships built on trust, transparency, and mutual objectives.

• Gain insights into each partner's business, key performance indicators (KPIs), and growth strategies.

• Advocate for partner success through regular interactions, planning meetings, and business evaluations.

• Take ownership of account growth and retention, contributing to increased Annual Recurring Revenue (ARR) for WEX.

• Identify and secure upselling and cross-selling opportunities.

• Lead the renewal process while demonstrating partner value.

• Utilize strategic planning and quarterly business reviews to highlight return on investment (ROI) and develop expansion roadmaps.

• Support and influence deals in collaboration with partner teams and internal stakeholders.

• Guide partners in best practices and advanced product functionalities.

• Create enablement plans tailored to partner-specific business outcomes.

• Drive product utilization, adoption, and prevent churn.

• Handle escalations and ensure partner satisfaction.

• Collaborate with Product, Tech, Service, Compliance, Legal, and other internal teams to address concerns.

• Identify and proactively resolve friction points with cross-functional teams.

• Develop relationships at both executive and field levels.

• Share updates, enhancements, and news related to products.

• Collect and relay customer feedback to influence product direction and service enhancements.

• Represent the partner's voice within WEX.

• Keep accurate records of partner status, activities, and opportunities.

• Monitor and report metrics related to satisfaction, renewals, and revenue expansion.

• Contribute to strategies, playbooks, and best practices for partner success.

• Maintain internal documentation for partner knowledge.

• Perform additional duties as assigned to fulfill business needs.

⛳️ Requirements

• A minimum of 5+ years in partner management, account management, customer success, or related fields.

• Bachelor’s degree or equivalent relevant experience is required.

• Preferred deep knowledge of HSA, HRA, FSA, Commuter, COBRA, and Direct Billing.

• Strong understanding of Savings & Spending and COBRA regulatory requirements.

• Proven success in managing strategic relationships and driving account growth.

• Experience with renewals, negotiations, expansions, and achieving retention and revenue goals.

• Exceptional communication, presentation, and relationship-building abilities.

• Strong accountability mindset, with the capacity to take ownership, achieve results, and establish trust.

• Ability to work cross-functionally and juggle multiple priorities autonomously.

• Proficiency in CRM and client engagement platforms, such as Salesforce.

• Strong relationship-building skills, with the ability to influence stakeholders at all levels.

• Excellent communication, problem-solving, and organizational skills.

• Comfortable working in a dynamic, cross-functional environment.

• Solid understanding of business and financial principles.

• Experience using artificial intelligence or machine learning tools for data analysis, modeling, or automation is a plus.

🏝️ Benefits

• Health, dental, and vision insurance options.

• Retirement savings plan.

• Paid time off.

• Health savings account.

• Flexible spending accounts.

• Life insurance coverage.

• Disability insurance.

• Tuition reimbursement opportunities.

• Eligibility for commissions in most sales positions.

• Potential for quarterly or annual bonuses for non-sales roles.