Senior Partner Solutions Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the technical subject matter expert for VAST concerning EBox and other partner-based deployment models.

• Serve as a reliable escalation point and trusted advisor for VAST Sales Engineers in the design of solutions on partner hardware.

• Engage in strategic customer campaigns to showcase the technical and economic advantages of deploying the VAST AI OS on partner platforms.

• Assess and architect solutions tailored to customer workloads, performance goals, capacity needs, and infrastructure limitations.

• Establish performance, scalability, resiliency, and operational expectations across various supported hardware configurations.

• Analyze how choices in servers, networking, storage media, and configurations influence VAST performance and overall customer experience.

• Propose and verify platform customizations for strategic opportunities.

• Assist customers and partners in pre-installation readiness, infrastructure validation, and deployment planning.

• Create customized installation and success plans for intricate or strategic deployments.

• Lead or coordinate the resolution of deployment challenges across hardware, networking, configuration, and VAST software.

• Collaborate with Support, Engineering, and Product teams to address field issues and incorporate deployment experiences into product and process enhancements.

• Develop repeatable architectures, deployment practices, sizing methodologies, and technical guidance for the SE and partner ecosystem.

• Provide support for VAST Amplify and other software-defined deployment models utilizing customer-selected infrastructure.

⛳️ Requirements

• Extensive technical knowledge across enterprise infrastructure, including hardware, networking, and distributed software.

• Significant hands-on experience in deploying, tuning, and troubleshooting complex infrastructure within production data centers.

• Profound understanding of enterprise storage, distributed systems, software-defined infrastructure, and server architecture.

• Strong networking skills, encompassing the diagnosis of connectivity, configuration, topology, and performance issues.

• Ability to convert workload requirements into infrastructure sizing, architecture, and realistic performance expectations.

• Experience in assessing the effects of hardware or configuration modifications on system performance, reliability, and operational behavior.

• Strong troubleshooting abilities across hardware, networking, firmware, and software layers.

• Credibility and communication skills to act as a technical authority for Sales Engineers, customers, and partner engineering teams.

• Comfortable engaging in strategic architecture discussions and resolving technical problems hands-on.

• Background in sales engineering, field engineering, professional services, implementation, support engineering, or a similar customer-facing technical role.

• Experience with OEM server platforms and/or enterprise storage technologies is highly desirable.

• Willingness to travel to strategic customer and partner locations throughout the United States as necessary.

🏝️ Benefits

• Opportunity to travel to strategic customer and partner locations across the United States as required.