Senior Ops Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the daily operations of end-to-end or co-managed revenue cycle engagements.

• Foster relationships with key client stakeholders through consistent communication regarding revenue cycle performance.

• Collaborate with Service Delivery to provide updates and address client needs with executive stakeholders.

• Assist in initiatives aimed at enhancing KLAS and NPS scores.

• Work alongside service delivery and operational teams to align goals, evaluate performance, and formulate remediation plans.

• Support action plans that tackle identified drivers, risks, and obstacles.

• Aid functional leaders in making daily operational decisions at designated hospitals.

• Contribute to projects aimed at enhancing operational performance metrics.

• Convert daily insights into best practices that enhance performance and support transformation efforts.

• Create standardized analysis and client presentation templates.

• Execute other assigned responsibilities.

⛳️ Requirements

• A bachelor's degree is required; equivalent experience may be considered in place of a degree.

• A minimum of 2 years of relevant experience.

• Strong analytical and communication abilities.

• Capability to manage multiple priorities effectively.

• Demonstrated experience in influencing change within revenue cycle operations.

• Experience in revenue cycle management is preferred.

• Commitment to supporting KLAS and NPS improvement initiatives.

🏝️ Benefits

• Annual bonus plan with a target of 5.00%.

• Competitive benefits package.

• Opportunities for continuous learning, cross-group collaboration, and exploration of new career paths.

• Chance to contribute, think innovatively, and engage in meaningful work.

• Workplace accommodation support for applicants with disabilities.