Senior Operations Support Manager – Individual Contributor

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Act as the main day-to-day business owner for designated International Operations support programs, tools, and partnerships with third parties.

• Oversee vendor relationships, including business reviews, performance discussions, issue resolution, roadmap follow-ups, billing coordination, invoicing processes, stakeholder updates, and action tracking.

• Collaborate with leadership on strategic vendor evaluations, contract renewals, and discussions related to business planning.

• Work in partnership with International Operations leaders, Franchise Business Managers, regional teams, franchisees, vendors, and cross-functional business partners.

• Manage operational priorities across various markets and pinpoint opportunities for standardization as well as market-specific adaptations.

• Identify chances to enhance operational efficiency, minimize duplicated efforts, simplify processes, and increase the value of programs.

• Assess emerging tools, technologies, feedback trends, and industry practices.

• Assist with pilot programs, testing initiatives, and new program launches by planning, executing, measuring, and transitioning to ongoing ownership.

• Create and maintain reports, scorecards, dashboards, implementation trackers, and executive-ready summaries.

• Analyze operational, customer, financial, and program performance data to uncover trends, risks, and opportunities.

• Aid in vendor evaluations and operational initiatives through data analysis, scenario modeling, and performance assessment.

• Present findings and recommendations to leadership audiences.

⛳️ Requirements

• Bachelor's degree in Business, Operations, Communications, Project Management, Analytics, or a related field, or an equivalent combination of education and experience.

• 7–10 years of progressive experience in restaurant operations, franchising, multi-unit operations, business analysis, project management, consulting, vendor management, or similar disciplines.

• Proven experience managing projects or programs with defined scopes, timelines, stakeholder groups, risks, and success metrics.

• Experience collaborating with vendors, service providers, external business partners, or cross-functional support teams.

• Excellent written and verbal communication skills.

• Strong analytical abilities and the capability to translate operational data, field feedback, vendor input, and business performance indicators into actionable recommendations.

• Familiarity with business intelligence, reporting, or data visualization tools such as Power BI, Tableau, SQL, Excel, or similar platforms is preferred.

• Working knowledge of SQL, database structures, data querying methods, or data modeling concepts is highly desirable.

• Ability to organize, analyze, and model data effectively.

• Capacity to influence cross-functional partners, field teams, franchisees, and vendors within a matrixed environment.

• Proficiency in Microsoft 365 applications and reporting tools, scorecards, surveys, dashboards, and program tracking resources.

• Willingness to travel approximately 10%–20%, including domestic and occasional international travel.

• Must possess authorization to work in the United States without employer sponsorship.

🏝️ Benefits

• Bonus eligibility

• Medical insurance

• Dental insurance

• 401(k) match

• Paid time off

• Volunteer time

• Parental leave

• Hybrid work schedule

• Inclusion and belonging initiatives

• Equal Opportunity Employer