Senior Operations Support Engineer

This is a fully remote position, open to applicants in Belgium.

📋 Description

• Oversee intricate incidents impacting mission-critical applications and services.

• Facilitate root cause analysis and coordinate corrective and preventive measures.

• Establish monitoring strategies and performance benchmarks.

• Assist with deployments, releases, and activities ensuring operational readiness.

• Manage troubleshooting efforts across infrastructure, middleware, and application teams.

• Participate in automation projects and drive operational excellence.

• Generate operational reports, performance evaluations, and suggestions for improvement.

⛳️ Requirements

• At least 7 years of experience in enterprise operations and application support.

• Extensive knowledge in incident, problem, and change management.

• Proficient in supporting containerized and cloud-native environments.

• Exceptional analytical and troubleshooting capabilities.

• Strong communication skills and ability to coordinate with stakeholders.

• Experience working in international and multi-vendor settings.

• Proficient in Linux / Unix.

• Familiarity with Kubernetes and OpenShift.

• Knowledge of CI/CD pipelines.

• Experience with Git/GitHub.

• Proficient in Prometheus and Grafana.

• Familiarity with the ELK Stack (Elasticsearch, Logstash/Vector, Kibana).

• Experience with ServiceNow or similar ITSM tools.

• Knowledge of Kafka/Event Streaming platforms.

• Understanding of API Gateways and Integration Platforms.

• Scripting and automation skills.

🏝️ Benefits

• Competitive and attractive salary package.

• Comprehensive health insurance plan from day one.

• Meal allowance through a ticket restaurant card.

• Engaging national and European projects.

• In-house training sessions available.

• A wide array of online learning opportunities.

• A collaborative culture that regularly celebrates achievements and milestones.