Senior Operations Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of and manage the integrated program plan encompassing multiple significant initiatives, overseeing workstreams, milestones, owners, dependencies, and statuses across more than a dozen functional teams.

• Link strategic growth initiatives with operational realities, ensuring that downstream product, billing, and communication modifications align with marketing and user acquisition objectives.

• Foster alignment and coordinate workflows among Operations, Product, Clinical, Commercial, Finance, Marketing, Legal, and Client Success teams.

• Develop and uphold governance structures, which include steering committee schedules, working group charters, escalation pathways, and decision logs.

• Conduct weekly rollout operations meetings.

• Drive readiness tasks to completion, encompassing clinical programs/protocols, client billing/invoicing, member communications, outcomes measurement, and service model cost frameworks.

• Identify, highlight, and escalate cross-functional bottlenecks.

• Maintain a continuous blocked list for executive review and utilize executive sponsorship to resolve issues.

• Implement strategic decisions and coordinate interrelated transformation initiatives while establishing sustainable operational frameworks.

⛳️ Requirements

• Bachelor’s degree with a focus on Business or Communications.

• Over 8 years of experience in program/project management, operations, or implementation.

• Demonstrated success in a growth-stage startup environment (Series B–D).

• Experience with at least one complex, multi-workstream organizational transformation.

• Direct experience in healthcare, health tech, or digital health is mandatory.

• Knowledge of regulatory, clinical, and payer dynamics, including HIPAA compliance.

• Practical experience with product rollouts or product-led transformations.

• Proficient with project management and collaboration tools such as Asana, Jira, Smartsheet, and Google Workspace.

• Experience utilizing AI tools like Gemini or Claude is advantageous.

• Outstanding organizational and communication abilities.

• Capability to summarize complex, multi-thread operational statuses into clear executive updates.

• Must be authorized to work in the U.S.; Vida is unable to sponsor work visas.

• Must reside in or be capable of working from the U.S.; international work is not permitted.

• Must live in or be able to work from a state where Vida is registered.

🏝️ Benefits

• Equal Employment Opportunity and Affirmative Action employer.

• Reasonable accommodations for qualified individuals with disabilities and disabled veterans in job application processes.