Senior Operations Manager, Corrections

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the clinical operations of the dialysis business within a designated region.

• Direct and manage customer service, quality patient care, and clinical functions.

• Foster relationships and maintain communication and visibility with team members, clients, and physicians.

• Implement cost-containment strategies related to staffing ratios, hiring, payroll, inventory, and supplies.

• Ensure adherence to company policies and state regulatory standards.

• Provide leadership, support, and coaching for direct reports and clinical personnel.

• Guarantee necessary training and ongoing education for regional staff.

• Supervise employee retention and engagement initiatives.

• Relay senior leadership updates to on-site personnel.

• Facilitate weekly meetings with unit leaders to discuss goals, objectives, corporate communications, and operational matters.

• Initiate operational efficiency enhancements, standardizations, quality control measures, safety protocols, and patient satisfaction initiatives.

• Collaborate with the Talent Team to plan labor needs and hiring strategies.

• Approve hiring decisions and manage staffing expenses, overtime, and agency utilization.

• Identify underperforming staff and oversee performance improvement or replacement processes.

• Supervise training for Nurse Managers (NMs), Registered Nurses (RNs), Certified Clinical Hemodialysis Technicians (CCHTs), and other team members.

• Conduct annual performance evaluations for unit leaders.

• Initiate and manage disciplinary actions and performance improvement plans.

• Ensure exceptional patient care and compliance with regulatory standards.

• Monitor clinical performance and key dialysis performance metrics.

• Execute Continuous Quality Improvement (CQI) quality objectives and corrective action strategies.

• Complete audits and address any identified deficiencies.

• Maintain accountability for regional patient outcomes, including infection rates, Kt/V, URR, AMA rates, and refusal rates.

• Develop in-service training and skill assessments for regional staff.

• Ensure facility safety measures and oversee laboratory relationships, contracts, expenses, and quality control.

• Act as a dialysis resource and stay informed about best practices and research advancements.

• Approve Unit Lead roster submissions while maintaining financial oversight of regional facilities.

• Manage timecard accuracy, time variance forms, company resources, and expense reporting.

• Supervise supply inventory reporting, purchasing schedules, supply volume, inventory levels, expiration management, and emergency supplies.

• Promote Rendevor values and uphold professional communication standards.

• Assist with assigned projects while adhering to company policies and procedures.

• Report directly to the VP of Corrections.

• Travel regularly to oversee sites within the region.

⛳️ Requirements

• Graduate from an Accredited Nursing School or possess 2 years of experience in a correctional facility or industry serving correctional institutions or have over 5 years of dialysis management experience.

• At least 3 years of experience managing clinical staff in a leadership position.

• Capability to be cleared by the Department of Corrections (DOC) and Bureau of Prisons (BOP).

• A clear background and credit history are mandatory.

• Current CPR Certification (or obtained within 3 months of hire).

• Willingness to travel as necessary for site management within the US; travel may be frequent.

• Proficient in reading, writing, speaking, understanding, and effectively communicating in English.

• Strong technical skills with computers, including laptops, tablets, Outlook, Excel, PowerPoint, Word, SharePoint, etc.

• Ability to swiftly learn various technical systems and equipment.

• Consistent and reliable attendance with punctuality.

• Availability to work Monday through Friday and some weekends depending on travel and unit requirements.

• Physical ability to stand, walk, twist, crouch, use hands for handling or feeling, and extend arms and hands.

• Capability to push, pull, and lift weights of up to 50 pounds.

• Specific visual abilities including close vision and the ability to adjust focus.

• Ability to work in a remote home office or correctional facility, with potential exposure to chemicals and blood-borne pathogens.

• Comprehensive background check required post-offer for employees in this role.

🏝️ Benefits

• Competitive total rewards package exceeding industry standards in most markets.

• Exceptional employee benefits package.

• Employer contribution to Health Savings Accounts (H.S.A.).

• Flexible Spending Account (F.S.A.) tax savings benefits.

• 4% dollar-for-dollar company match on the 401k plan with immediate vesting.

• Tuition reimbursement program.

• Employee referral bonus program.

• Comprehensive employee recognition and appreciation initiatives.

• Quality training and development programs for employees.

• Comprehensive Medical Benefits.

• Vision coverage.

• Dental coverage.

• Short-Term Disability (STD), Long-Term Disability (LTD), and Voluntary Life Insurance.

• Plans for Accident, Critical Illness, and Hospital Indemnity.

• Pet Insurance options.

• Discounts on auto and home insurance.

• Discounted legal services program.

• Employer-paid life insurance equivalent to 1x employee salary.

• Employer-paid assistance program providing complimentary counseling, wellness, and legal sessions for employees and their family members.