Senior Operations Manager

This is a fully remote position, open to applicants in South Africa, +5 more countries.

📋 Description

• Take charge of the overall operational framework, ensuring agency efficiency and profitability.

• Develop, enhance, and implement Standard Operating Procedures (SOPs), quality standards, and automated workflows throughout the agency.

• Oversee, mentor, and hold Account Managers accountable for team performance and client satisfaction.

• Utilize AI tools, integrations, and contemporary software to optimize production cycles.

• Ensure financial oversight by monitoring profit margins, capacity planning, and resource distribution.

• Serve as the final escalation point for significant client or delivery risks prior to founder involvement.

• Propel strategic growth and scaling efforts in line with the executive vision.

• Design and supervise scalable operational systems and agency-wide SOPs.

• Apply AI tools and custom workflow automations to reduce manual overhead.

• Lead strategic operational assessments and high-level leadership alignment sessions.

• Enhance end-to-end workflows from client onboarding to ongoing retention.

• Anticipate capacity needs and devise recruitment strategies in tandem with company growth.

• Foster a culture of operational excellence, governance, and accountability across functions.

• Allow founders to concentrate on strategic vision while managing daily operational tasks.

⛳️ Requirements

• 3–7+ years of experience in operations leadership within small to mid-sized agency settings.

• A proven history of designing SOPs, scaling systems, and promoting organizational accountability.

• High proficiency with AI tools, workflow automation platforms (e.g., Make, Zapier), and modern technology stacks.

• Experience in managing leaders and Account Managers rather than direct execution staff.

• Strong financial oversight capabilities (margins, budgeting, capacity planning, cost management).

• Excellent executive communication, conflict resolution, and problem-solving skills.

• Decisive leadership approach with the ability to independently manage company operations.

• Direct experience in fast-paced social media, video content, or creative production agencies is a plus.

• Experience supporting founders in transitioning from operational management to strategic guidance is advantageous.

• Must be open to working remotely as an independent contractor.

• Must adhere to UK hours, 9 am–5 pm, Monday to Friday.

• This is a full-time, primary position with no freelancing or secondary employment allowed.

🏝️ Benefits

• A minimum of 20 days paid holiday in addition to public holidays.

• Paid sick leave.

• Investment in your professional development through training, courses, and ongoing growth opportunities.

• Genuine opportunities for advancement as the company expands - promotions are made from within.

• Flexibility regarding work location, provided UK hours are observed.

• Fully remote work arrangement.

• Full-time, primary role.