Senior Operations Manager

This is a fully remote position, open to applicants in Ukraine, +1 more country.

📋 Description

• Develop, enhance, document, and uphold operational procedures.

• Propel ongoing process enhancements utilizing data, automation, and AI-driven technologies.

• Execute, track, and refine metrics related to business process efficiency.

• Assist in the enhancement of projects, dashboards, and workflows within Jira.

• Oversee operational efficiency initiatives, encompassing planning, execution, and assessment.

• Foster collaboration between business units and operational teams.

• Guarantee consistent, high-quality service delivery while adhering to SLAs, ensuring clear accountability and expected results.

• Manage designated operational budgets and refine expenditure.

⛳️ Requirements

• Minimum of 2 years of experience as an Operations Manager in an organization with over 200 employees.

• Practical experience in developing, documenting, and enhancing business processes.

• Capability to align and coordinate efforts across various teams and departments.

• Demonstrated ability to instigate change and introduce innovative ideas without direct authority.

• Strong analytical skills with the capability to translate data and operational challenges into actionable solutions.

• Proficient in Google Sheets or Excel, including formulas, pivot tables, and basic automation.

• Experience in creating reports and tracking systems.

• Significant experience with Jira is an advantage.

🏝️ Benefits

• 28 business days of paid time off.

• Flexible working hours with the option to work remotely.

• Medical insurance and mental health support.

• Financial assistance for courses and training.

• English language classes and speaking clubs.

• Access to an internal library and educational events.

• Corporate gatherings and team-building activities.