Senior Operations Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the daily processing of deposits, Real Time Payments (RTP), ACH, and wire transfers.

• Execute manual and batch postings, conduct research, manage exceptions, and perform general ledger reconciliations.

• Organize and schedule daily EFT, ACH, and wire processing activities.

• Act as the main point of contact for the department in the absence of the Operations Manager.

• Assist with electronic funds processes and provide member servicing support.

• Engage in system updates, service enhancements, and process change initiatives.

• Maintain project and ticketing tools, utilizing Agile-inspired methodologies.

• Lead or assist in process reviews and testing, converting findings into production modifications.

• Identify opportunities for automation through RPA and AI-assisted workflows.

• Establish requirements, test automation solutions, and evaluate their impact in collaboration with stakeholders.

• Collaborate with vendors, management, and regulators regarding internal services, funds transfer policies, compliance, security, and contingency planning.

• Draft and maintain procedural documentation while recommending policy revisions.

• Utilize AI-assisted decision tools for exception handling, risk assessment, and fraud detection when applicable.

• Provide support to other business units with member inquiries and workflows.

• Cross-train on essential processes and assist in maintaining service levels.

• Liaise with vendors and third parties on behalf of members and the Credit Union.

• Stay informed about regulatory and technological advancements.

• Foster a positive, professional work environment and undertake additional assigned tasks.

⛳️ Requirements

• Minimum of four years of transactional processing experience in a bank or credit union.

• At least two years of experience in a similar Operations role.

• Familiarity with deposit and payment systems, including ACH, wires, and RTP, as well as related digital banking platforms.

• Intermediate to advanced proficiency in Excel, including the use of lookups, pivot tables, and data cleansing techniques.

• Comfortable working with data exports and dashboards.

• Experience with payment systems or RPA/automation tools, such as workflow engines, bots, scripting, or rules engines.

• Ability to quickly learn new systems and translate business requirements into system or configuration needs for vendors/IT.

• Experience with or support of AI-assisted decision tools and automation in operations, or ability to identify opportunities for automation and assist in building business cases for AI-assisted implementations.

• Comprehensive understanding of the rules and regulations governing transactional processing within financial institutions.

• Proficient in Microsoft Outlook, Teams, Word, and Excel.

• Excellent analytical, problem-solving, organizational, communication, decision-making, and time management abilities.

• Capable of managing multiple priorities and meeting critical deadlines with precision.

• High integrity, trustworthiness, and accountability.

• Comfortable working across various banking systems and tools, and adapting to new technologies and AI-assisted capabilities.

• Reliable internet connection, a current smartphone, ability to engage in extended computer use, and frequent communication via email, chat, video, and phone.

• Stable internet connection suitable for video conferencing and screen sharing.

• Candidates must reside within the United States.

• U.S. work authorization is mandatory.

• No current or future sponsorship will be provided.

• A college degree is preferred.

🏝️ Benefits

• Comprehensive health insurance packages with an option for a Health Reimbursement Account.

• Life, AD&D, Short-Term Disability, and Travel Insurance coverage.

• 401k plan with company matching contributions dollar for dollar up to 6 percent.

• Paid time off (PTO), volunteer time off (VTO), birthday PTO, and company-recognized holidays.

• Monthly allowance for wellness activities and mental health support.

• Tuition reimbursement program.

• Pet benefits, including insurance, discounts, a "pawternity" PTO day, and additional perks.

• Bonus/commission structure for qualifying positions.

• Employee incentives, including mortgage discounts.

• Programs for PTO purchase and sell-back.

• Rewards and recognition programs for peers.

• Trust-based, outcome-oriented remote work environment for most roles.

• Flexible remote working conditions.

• Discretionary incentive compensation based on both company and individual performance.