Senior Operations Analyst, Student Finance

This is a fully remote position, open to applicants in United States.

📋 Description

• Drive comprehensive operational excellence throughout the Student Financial lifecycle, encompassing Financial Aid Management, Billing and Receivables, and Payment and Cash Operations.

• Conduct processing across Student Finance functions to uphold operational fluency and address priority workloads.

• Act as a cross-functional subject matter expert in Student Financial Aid, Billing, and Payment systems.

• Execute and validate intricate financial transactions, ensuring data integrity across various systems.

• Provide support for escalations and exception handling that necessitate in-depth system knowledge.

• Lead the optimization efforts of Student Financial systems and workflows.

• Design and implement automation solutions utilizing Power Automate, Power Query, reporting tools, and other automation and AI technologies.

• Collaborate with IT to define system requirements and enhancements.

• Enhance audit, reconciliation, and compliance processes while eliminating manual tasks through automation and process redesign.

• Analyze data across systems to pinpoint trends and risks.

• Develop KPI dashboards, operational scorecards, and frameworks for performance monitoring.

• Assist with capacity planning, workload forecasting, and scalability assessments.

• Establish frameworks for data validation and monitoring.

• Map and redesign workflows, maintain SOPs and process documentation, and employ design thinking, systems thinking, and data-driven methodologies.

• Conduct process experiments, pilots, and proofs of concept.

• Support project planning, requirements gathering, user acceptance testing, implementation, and post-launch evaluation.

• Assess emerging technologies and industry best practices and propose solutions.

• Serve as a liaison between Student Finance, IT, and Operations teams.

• Facilitate project execution, training, change management, workshops, and discovery sessions.

⛳️ Requirements

• Bachelor's degree in Business, Finance, Information Systems, or a related field.

• 4–6+ years of experience in student finance operations or process optimization.

• Familiarity with systems such as Banner, Salesforce, & ProSAM or other Financial Aid Management systems.

• Experience with Federal Student Aid, third-party billing, and VA web-based applications.

• Maintain access to federal systems, which requires no defaulted federal student loans.

• Strong technical proficiency in Excel, Power Query, Power Automate, and Power BI or equivalent technologies.

• Excellent analytical, problem-solving, and communication skills.

• Ability to manage multiple priorities and work independently.

• Proven ability to quickly learn and adapt to new technologies, systems, and tools in a dynamic, fast-paced environment.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and career advancement.

• Collaborative and innovative work environment.

• Supportive team culture focused on growth and success.