Senior Operating Systems Administrator

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver remote and/or on-site assistance to ensure the environment operates at full capacity.

• Assess and predict solutions for potential challenges associated with the Windows Data Center environment.

• Design, manage, oversee, and sustain support-layer solutions, tools, software, and hardware.

• Operate, manage, and sustain both physical and virtual servers.

• Address infrastructure incidents, problems, requests, and modifications.

• Execute configurations, adjustments, and enhancements to boost performance, stability, and availability.

• Ensure the environment is updated in line with change management protocols.

• Collaborate with vendors for support and issue resolution.

• Create and maintain technical documentation for the environment.

• Establish software usage policies for workstations, including GPOs and standard images.

• Install, configure, and support Windows and its services in high-availability settings.

• Manage server and workstation computing resources integrated with the network management platform.

• Diagnose and resolve incidents in high-availability operational environments.

• Update environments with fixes and patches as recommended by manufacturers.

• Administer folders and access permissions within the Windows environment.

• Set user and group naming conventions in accordance with security protocols.

• Engage in projects and assist in the sizing of servers, software, and components.

• Draft technical articles and documentation outlining best practices for Windows environments and antivirus/antimalware solutions.

• Review, register, and maintain configuration items in the CMDB.

• Provide hardware and operating system support for servers and workstations.

• Configure and troubleshoot Windows clusters.

• Install, configure, update, and decommission servers.

• Evaluate the impact of security fixes and specify backup requirements.

• Analyze the sizing and performance metrics of computing resources.

• Monitor servers for performance and availability.

• Troubleshoot complex incidents and assist lower-tier support teams.

• Follow up on intricate technical tickets with vendors.

• Offer technical support for infrastructure projects.

• Configure and manage inventory, application distribution, and configuration management tools.

• Generate technical reports detailing configuration items.

• Research solutions and create technical specifications for Windows infrastructure.

⛳️ Requirements

• Bachelor’s degree or equivalent higher education in Information Technology (IT).

• A minimum of five years of experience in the specified field.

• Experience in critical, high-availability corporate settings.

• Experience must be validated through employment records or a statement from a public or private organization where the candidate has worked.

• ITIL 4 training, with at least 12 hours of instruction.

• Official ITIL 4 Foundation certification or higher.

• MCSE: Microsoft Certified Solutions Expert – Cloud Platform and Infrastructure.

• Microsoft Certified: Windows Server Hybrid Administrator Associate or equivalent.

🏝️ Benefits

• Hapvida, Bradesco, or Unimed health insurance (availability depends on the region).

• Hapvida Odonto or Bradesco Dental insurance.

• Meal or food allowance.

• Life insurance fully covered by Lanlink.

• Transportation allowance.

• Gympass.

• Auster.

• Pharmacy benefits.

• Partner college and university benefits.

• Access to a Corporate Education Platform.

• Welcome-to-the-world baby gift kit.

• Moodar Platform.