Senior Observability Analyst

This is a fully remote position, open to applicants in California.

📋 Description

• Spearhead the advancement of the organization's observability strategy, utilizing Datadog as the main enterprise platform.

• Act as the technical and functional subject-matter authority for the Datadog platform.

• Design, develop, and improve solutions utilizing APM, Infrastructure Monitoring, Logs Management, Dashboards, RUM, Synthetic Monitoring, and Continuous Testing.

• Establish enterprise observability standards for applications, APIs, microservices, and cloud workloads.

• Create and maintain executive, operational, and analytical dashboards.

• Formulate proactive monitoring strategies based on SLIs, SLOs, SLAs, and business indicators.

• Develop, review, and optimize intelligent monitors and alerts to minimize operational noise and reduce false positives.

• Assist with application instrumentation using OpenTelemetry and native Datadog integrations.

• Lead root cause investigations of critical incidents and propose preventive measures.

• Identify automation opportunities, failure prediction, and self-healing solutions.

• Create training materials, playbooks, standards, and documentation pertaining to Datadog.

• Execute capacity, performance, availability, and end-user experience analyses.

• Foster a culture of observability and operational excellence.

• Collaborate with Engineering, Architecture, Development, SRE, and Operations teams.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related discipline.

• Extensive experience with Datadog, including platform implementation, administration, and enhancement.

• Practical experience with Datadog APM, Infrastructure Monitoring, Logs Management, Dashboards, Monitors, and Monitoring Service Catalog.

• Advanced understanding of logs, metrics, and distributed tracing.

• Experience with observability in APIs and microservices architectures.

• Experience working in AWS environments.

• Hands-on experience in troubleshooting and investigating complex incidents.

• Knowledge of OpenTelemetry and application instrumentation techniques.

• Familiarity with automation using Python, Shell scripting, or PowerShell.

• Experience with Kubernetes, Docker, and cloud-native ecosystems.

• Strong understanding of system availability, performance, scalability, and reliability.

• Ability to interpret technical indicators in terms of business impact.

• Exceptional communication skills and the capacity to collaborate with multiple stakeholders.

• Datadog Certified Associate certification or higher is preferred.

• Experience with Site Reliability Engineering (SRE) practices is preferred.

• Experience in implementing observability strategies for large-scale distributed environments is preferred.

• Knowledge of CI/CD and DevSecOps practices is preferred.

• Experience with automated incident response and self-healing processes is preferred.

• Familiarity with operational governance, incident management, Problem Management, and ITIL processes is preferred.

• Experience with Dynatrace, Grafana, Prometheus, Elastic Stack, or Zabbix is preferred.

🏝️ Benefits

• Remote work opportunities.

• An inclusive, purpose-driven work environment.

• Flexibility to balance your career with personal commitments and interests.

• Well-being initiatives to support employees.

• Career development opportunities and professional experiences.

• Recognized as a Great Place To Work™ in 24 countries.

• Certified as an International Top Employer.