Senior Network Engineer

This is a fully remote position, open to applicants in California.

📋 Description

• Take ownership of the most complex escalations related to network, security, identity, endpoint, SaaS, monitoring, and infrastructure challenges.

• Guide troubleshooting efforts for intricate, recurring, architectural, or security-sensitive issues.

• Assist Tier 2 engineers with advanced analysis, senior validation, architectural evaluation, and risk assessment.

• Design, implement, troubleshoot, and provide support for LAN, WAN, WLAN, firewalls, VPN, VLAN, NAT/PAT, and segmentation environments.

• Configure, install, and maintain routers, switches, firewalls, wireless access points, and associated network infrastructure.

• Lead network deployments, client buildouts, site modifications, and infrastructure modernization initiatives.

• Utilize tools like PRTG, Unimus, and others to detect patterns, bottlenecks, outages, false positives, and recurring issues.

• Review firewall policies, logs, routing configurations, wireless health, ISP challenges, and client-impacting network events.

• Coordinate incident responses for critical security situations, including stabilization, communication, containment, remediation, documentation, and follow-up prevention.

• Perform threat analysis, vulnerability assessments, and root cause investigations.

• Provide senior-level support for JumpCloud, Microsoft 365, Google Workspace, MDM, SSO/SAML, SCIM, JIT provisioning, and identity workflows.

• Troubleshoot SAML assertion errors, certificate problems, attribute mapping issues, provisioning failures, and authentication challenges.

• Support Apple Business Manager/DEP, device enrollment, encryption enforcement, and endpoint management issues.

• Act as a senior escalation point for NOC issues, after-hours escalations, monitoring alerts, and PagerDuty events.

• Enhance alert handling processes, escalation pathways, and NOC documentation.

• Create and maintain technical documentation in Hudu, including network diagrams, troubleshooting manuals, escalation protocols, client environment details, and post-incident summaries.

• Generate RCA summaries, incident reports, technical recommendations, and standards documentation.

• Develop repeatable SOPs and playbooks for complex challenges.

• Collaborate with the Service Delivery Manager and Technical Project Manager on project transitions into operations.

• Mentor Tier 1 and Tier 2 engineers through escalation analysis, troubleshooting, documentation, client communication, and adherence to technical standards.

• Promote continuous enhancement in engineering processes, security practices, monitoring standards, documentation quality, escalation effectiveness, and infrastructure reliability.

• Exemplify a blameless approach to problem-solving, security-first decision-making, clear communication, and composed execution during incidents and periods of uncertainty.

⛳️ Requirements

• A minimum of 5 years of experience in configuring, supporting, and troubleshooting enterprise or MSP/MSSP technical environments.

• Bachelor's or Master's degree in Networking, Cybersecurity, Computer Science, or a related discipline.

• Extensive experience with network architecture, deployment, and troubleshooting across LAN, WAN, WLAN, VPN, firewalls, switching, routing, VLANs, NAT/PAT, and wireless technologies.

• Proficiency with platforms such as Palo Alto Networks, Juniper, Ruckus, Cisco, Aruba, Meraki, or similar.

• Strong working knowledge of PRTG, Unimus, SIEM platforms, or related monitoring solutions.

• Experience with EDR, firewall logs, vulnerability management, incident response, and threat analysis.

• Familiarity with JumpCloud, Microsoft 365, Google Workspace, SSO/SAML, SCIM, and MDM support.

• Robust documentation skills using Hudu, ticketing platforms like HaloPSA, and communication tools such as Slack.

• Ability to lead complex troubleshooting initiatives and communicate effectively with clients, vendors, peers, and management.

• Previous experience mentoring junior engineers or serving as a senior escalation point.

• Willingness to participate in on-call duties, NOC escalations, after-hours maintenance, or incident response as required.

• Must reside within the Pacific Time Zone.

• Availability to travel approximately 10–20% and visit client sites in the San Francisco Bay Area.

• Occasional travel to other locations within the United States may be necessary.

• Willingness to work occasional evenings or weekends as needed.

• Participation in on-call, NOC escalation, or PagerDuty rotation may be required.

🏝️ Benefits

• Performance-based bonuses.

• Health, dental, and vision insurance.

• 401(k) retirement plan with company matching.

• Opportunities for professional development and certification reimbursement.

• Paid time off and recognized company holidays.

• Flexible work arrangements when applicable.

• Opportunities for growth into broader technical leadership roles.