Senior Microsoft Cloud Engineer

This is a fully remote position, open to applicants in Sri Lanka.

📋 Description

• Act as the primary technical escalation contact for Level 1 and Level 2 engineers.

• Take ownership of intricate technical issues until they are fully resolved.

• Execute root cause analysis and establish long-term solutions.

• Offer specialized technical support for Microsoft 365 and Azure platforms.

• Provide assistance with Microsoft Entra ID, Intune, Exchange Online, SharePoint Online, Teams, and Defender.

• Collaborate with Conditional Access and Microsoft Secure Score.

• Administer Azure Virtual Machines, Networking, Storage, Files, Backup, Identity, and Azure Virtual Desktop.

• Strategize and execute customer infrastructure projects from start to finish.

• Facilitate Microsoft 365 migrations and Azure deployments.

• Implement Intune solutions and upgrade Windows Server.

• Modernize Active Directory environments.

• Execute infrastructure refreshes and enhance security measures.

• Establish backup and disaster recovery strategies.

• Assist in network upgrades and extensive cloud infrastructure deployments.

• Mentor Level 1 and Level 2 engineers while enhancing overall service desk capabilities.

• Create technical documentation, standards, and standard operating procedures.

• Suggest enhancements to systems, automation, and operational workflows.

• Identify chances to automate repetitive technical tasks.

• Contribute to the ongoing improvement of technical operations.

⛳️ Requirements

• In-depth knowledge of Microsoft 365.

• Familiarity with Microsoft Entra ID and Microsoft Intune.

• Expertise in Azure.

• Experience with Exchange Online and SharePoint Online.

• Understanding of Microsoft Teams and Microsoft Defender.

• Proficient in Windows Server and Active Directory.

• Knowledge of Group Policy.

• Familiarity with DNS and DHCP.

• Proficient in TCP/IP networking and VPN technologies.

• Experience in backup and disaster recovery.

• Proficient in PowerShell.

• Desirable: Knowledge of Datto RMM and Datto EDR.

• Desirable: Familiarity with RocketCyber.

• Desirable: Knowledge of Cisco Meraki.

• Desirable: Understanding of Cloudflare.

• Desirable: Awareness of Microsoft Purview.

• Desirable: Experience with Azure Virtual Desktop.

• Desirable: Knowledge of IT Glue and Autotask PSA.

• Desirable: Familiarity with Microsoft Copilot.

• Strong troubleshooting skills and technical decision-making capabilities.

• Excellent communication skills with both customers and colleagues.

• Highly organized, self-driven, and adaptable to a fast-paced managed services environment.

• Passionate about mentoring and developing fellow engineers.

• Committed to continuous learning and professional growth.

🏝️ Benefits

• Receive compensation in Australian Dollars.

• Medical insurance from day one for you and your spouse (or parents if unmarried).

• Generous OPD coverage, from doctor visits to all medical necessities.

• Home office setup allowance.

• Internet allowance.

• Gym and wellness allowance.

• Regular team events and engagement activities.

• Diji Assist mental health and counseling support.

• Reimbursement for industry certifications.

• An open-door culture where ideas and feedback are valued.

• Flexible working arrangements – from home or office.

• Opportunities for rewards and recognition.

• Christmas and financial year-end celebrations.