Senior Meeting Technology Manager

This is a fully remote position, open to applicants in Florida, +8 more states.

📋 Description

• Act as the system administrator for meeting-related SaaS tools and ensure configurations are accurate.

• Resolve backend issues and enhance user experience.

• Oversee training, user access, data storage, and processes for data obfuscation.

• Execute the meeting technology roadmap, integrations, and overall platform strategy.

• Manage templates for registration websites, workflows for attendee data, reporting, system configurations, credit card processing, and communications for meetings.

• Construct and maintain registration sites for meetings and mobile applications.

• Develop user-friendly, on-brand registration pages and attendee interaction points.

• Provide guidance to stakeholders on best practices for meeting technology and attendee experience.

• Collaborate with technology vendors to fulfill platform requirements, resolve issues, escalate enhancements, assess capabilities, and ensure services align with organizational needs.

• Investigate and incorporate new meeting technologies.

• Evaluate trends and performance metrics, recommending improvements to processes.

• Offer support to internal partners and travelers through various communication channels.

• Drive standardization across business units, mentor team members, and collaborate with IT, Security, and Procurement.

• Travel may be necessary up to 10%; occasional evening and weekend work may also be needed.

⛳️ Requirements

• A Bachelor's Degree is mandatory.

• 7–10 years of experience in meetings/events technology, registration platforms, or marketing/event operations.

• CMP certification is preferred.

• Cvent Certification (Event Management/Administrator) is highly preferred.

• A valid Driver’s License is required.

• Familiarity with GBTA’s Strategic Meetings Management components and maturity index is essential.

• Understanding of EIC’s Accepted Practices Guidelines for meeting planning (or similar) is necessary.

• Experience with administering event-related SaaS tools, including permissions, SSO/SAML, basic API testing or iPaaS tools, templates, data fields, and integrations.

• Practical experience in building registration websites and mobile applications.

• Knowledge of credit card processing flows, payment gateways, refund/reconciliation basics, and PCI compliance.

• Experience in QA and UAT, including checklists, link testing, cross-browser/device tests, basic accessibility (WCAG), and mobile responsiveness.

• Exposure to accessibility, translation/localization, and global data privacy regulations.

• Expertise in attendee data and reporting, including data mapping, deduplication, payment flows, PCI awareness, and exporting data to CRM/finance systems.

• Basic design skills: brand compliance, content hierarchy, microcopy, and user experience.

• Experience in vendor/technology provider management, including troubleshooting, SLAs, roadmaps, and renewals.

• Proven history of process improvement and change management.

• Professional demeanor to engage effectively with executive-level stakeholders.

• Experience in managing multiple simultaneous cross-functional projects within budget and schedule limits.

• Strong interpersonal, customer service, and communication abilities.

• Self-motivated with the ability to work independently and remotely.

• Demonstrated work ethic, integrity, and professionalism.

• Proficiency in Microsoft Office.

• Familiarity with project management or Agile/Scrum methodologies is a plus.

🏝️ Benefits

• Generous paid time off policy.

• Medical benefits.

• Dental benefits.

• Retirement benefits.

• Wellness programs.

• Opportunities for professional development to enhance staff skills.

• Fully remote work with the flexibility to operate from anywhere in the U.S.