Senior Market Manager, Luxe

This is a fully remote position, open to applicants in Japan.

📋 Description

• Drive supply expansion for Airbnb Luxe in designated regions by acquiring new listings and nurturing host relationships.

• Oversee new host and listing acquisition through the sales funnel to achieve or surpass quarterly supply objectives.

• Identify high-quality properties through research, networking, and collaborations with luxury real estate professionals, property managers, and operators.

• Assess incoming leads and transfer qualified hosts and listings to onboarding with comprehensive documentation.

• Communicate Airbnb Luxe's value proposition via phone, email, and face-to-face interactions.

• Manage new market launches comprehensively, including lead generation, host recruitment, coordination with Home Quality and Guest Services, and post-launch evaluation.

• Build market expertise encompassing neighborhoods, architectural styles, design aesthetics, pricing trends, seasonality, and competition.

• Create tailored presentations for luxury homeowners and real estate professionals.

• Maintain a portfolio of Luxe hosts as the primary contact and trusted advisor.

• Conduct business reviews and optimization discussions; pinpoint challenges, growth prospects, and data-driven suggestions.

• Assist in onboarding new listings and optimize long-term hosts.

• Enhance listing bookability through performance evaluation and host education.

• Act as a liaison between hosts and Guest Services, Content & Quality, Product, and Policy teams.

• Direct host requests to internal resources and ensure host accessibility.

• Relay host feedback to stakeholders for product and policy decision-making.

• Inform hosts about product updates, policy modifications, and platform best practices.

⛳️ Requirements

• 6+ years of pertinent experience in sales, account management, business development, or strategic partnerships, preferably within luxury travel, hospitality, or real estate.

• Proven history of meeting or exceeding acquisition and/or revenue goals in a dynamic, metrics-focused environment.

• Experience collaborating cross-functionally across teams to influence changes and drive outcomes.

• Familiarity with CRM tools and the ability to maintain meticulous pipeline hygiene and reporting.

• Strong executive presence with the capability to build trust and influence senior decision-makers.

• Excellent negotiation skills with the ability to finalize complex, high-value partnerships.

• Keen market instincts and the capability to translate market insights into actionable strategies.

• Outstanding written and verbal communication abilities.

• Capacity to handle multiple priorities, projects, and stakeholder relationships simultaneously.

• Comfort with ambiguity and the ability to adapt quickly.

• Proficiency in Japanese and English is mandatory.

• Strong alignment with Airbnb's mission and a passion for luxury travel and residences.

• Consultative, relationship-focused approach.

• Proactive, solutions-oriented, and self-motivated.

• Collaborative mindset.

• Proximity to the Japan market is essential.

🏝️ Benefits

• Travel up to 50% of the year to markets across Japan and for team offsite meetings.

• Reasonable accommodations throughout the recruitment process for applicants with disabilities.