Senior Market Manager

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Evaluate penetration rates and growth speed against set targets, churn in relation to plans, average revenue per user (ARPU), and order fulfillment metrics.

• Create a comprehensive understanding of market performance, prioritizing opportunities that will have the most significant business impact.

• Leverage performance data, field insights, and contributions from local and functional teams to uncover the reasons behind performance discrepancies.

• Quantify potential opportunities or risks and suggest actionable recommendations.

• Collaborate with Sales and Marketing teams to enhance customer acquisition, market penetration, and net subscriber growth.

• Identify competitive threats and service challenges that lead to customer attrition.

• Develop and monitor targeted customer-retention strategies in conjunction with Customer Experience, Retention, and operational teams.

• Recognize and resolve obstacles that hinder orders from converting into installed customers.

• Coordinate with Sales, Installation and Repair, Construction, and other departments regarding scheduling, readiness, capacity, and conversion matters.

• Establish cross-functional action owners, commitments, timelines, and anticipated outcomes.

• Monitor progress and escalate any unresolved barriers or resource conflicts to Market Management leadership.

• Explore and evaluate nearby network expansion opportunities, local partnerships, and additional sales channels.

• Champion promising initiatives through the financial, construction, and commercial approval processes.

• Visit designated markets and engage with frontline teams, community partners, and municipal authorities.

• Provide clear market updates that include performance insights, underlying causes, priorities, actions, and expected outcomes.

• Ensure that actions taken lead to improved business results and disseminate successful strategies across markets.

⛳️ Requirements

• Proven capability to assess business performance, spearhead initiatives across various departments, and achieve measurable improvements.

• Candidates may have experience in sales leadership, account management, market management, consulting, or a similar field.

• Demonstrated success in leading cross-departmental work and influencing decisions without direct authority.

• Strong analytical and problem-solving abilities, including skills in interpreting performance data, identifying root causes, and translating findings into business strategies.

• Sound commercial acumen and an understanding of how sales, customer service, and operations contribute to growth and customer retention.

• A history of taking the initiative, navigating uncertainty, and driving projects or action plans to successful completion.

• Excellent communication and relationship-building skills, with the confidence to constructively challenge assumptions and engage with executives, frontline staff, and external stakeholders.

• Ability to balance broad market priorities with hands-on investigation and execution; open to feedback and capable of quickly learning about unfamiliar markets and operating practices.

• Experience in the telecommunications industry is preferred.

• Successful completion of background checks, drug screenings, and reference checks is required for employment.

🏝️ Benefits

• Competitive salary plus an attractive bonus structure.

• Comprehensive medical, dental, and vision insurance options.

• Up to 20 days of paid time off (PTO).

• 10 paid holidays each year.

• Life insurance coverage for self, spouse, and children.

• Paid time off benefits.

• 401(k) plan with a 100% company match, up to 4% of eligible compensation.

• Employee Assistance Program.

• Employee Referral Program.