Senior Market Manager

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Evaluate penetration and growth rate against objectives, churn compared to the plan, average revenue per user (ARPU), and order fulfillment.

• Create market performance assessments and prioritize significant opportunities.

• Utilize performance metrics, field insights, and team feedback to pinpoint root causes of performance discrepancies.

• Quantify potential opportunities or risks and suggest actionable recommendations.

• Collaborate with Sales and Marketing to enhance customer acquisition, market penetration, and net subscriber growth.

• Recognize competitive challenges and service problems leading to customer attrition.

• Formulate and monitor targeted customer retention strategies in partnership with Customer Experience, Retention, and operations teams.

• Identify and resolve obstacles hindering orders from becoming installed customers.

• Coordinate with Sales, Installation and Repair, Construction, and additional teams regarding scheduling, readiness, capacity, and conversion challenges.

• Unite functional leaders around key priorities; establish ownership, commitments, timelines, and expected outcomes.

• Monitor progress and escalate unresolved challenges or resource conflicts through Market Management leadership.

• Identify nearby network expansion possibilities, local partnerships, and alternative sales channels.

• Advocate for opportunities through financial, construction, and commercial approval processes.

• Visit assigned markets and interact with frontline teams, community partners, and municipal leaders.

• Understand customer requirements, competitor activities, local service conditions, and Clearwave’s community involvement.

• Provide market updates that cover performance, root causes, priorities, actions, and anticipated results.

• Ensure that actions lead to improved business outcomes and share successful strategies across markets.

⛳️ Requirements

• Proven capability to evaluate business performance, lead cross-departmental initiatives, and achieve measurable enhancements.

• Candidates may have backgrounds in sales leadership, account management, market management, consulting, or related fields.

• Experience in leading projects across departments and influencing decisions without direct reporting authority.

• Strong analytical and problem-solving abilities, including the capacity to interpret performance data, identify root causes, and translate findings into business actions.

• Solid commercial judgment and understanding of how sales, customer service, and operations impact growth and customer retention.

• A history of taking initiative, navigating uncertainty, and driving projects or action plans to completion.

• Excellent communication and relationship-building skills, with the confidence to constructively challenge assumptions and engage with executives, frontline employees, and external stakeholders.

• Ability to balance overarching market priorities with hands-on investigation and execution; open to feedback and capable of quickly learning unfamiliar markets and operating practices.

• Preferred experience in the telecommunications sector.

🏝️ Benefits

• Competitive salary plus an attractive bonus plan.

• Comprehensive medical, dental, and vision insurance plans.

• Up to 20 days of paid time off (PTO).

• 10 paid holidays.

• Life insurance coverage for self, spouse, and children.

• Paid time off.

• 401(k) plan with a 100% company match, up to 4% of eligible compensation.

• Employee Assistance Program.

• Employee Referral Program.