Senior Market Manager

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Evaluate penetration and growth rates against targets, churn against plans, average revenue per user (ARPU), and order fulfillment.

• Create a comprehensive understanding of market performance and prioritize opportunities that have the greatest business impact.

• Utilize performance data, field observations, and insights from local and functional teams to pinpoint causes of performance discrepancies.

• Quantify potential opportunities or risks and propose actionable recommendations.

• Collaborate with Sales and Marketing to identify obstacles to customer acquisition and enhance penetration and net subscriber growth.

• Recognize local competitive threats and service challenges that contribute to customer attrition.

• Develop and monitor targeted customer retention strategies in partnership with Customer Experience, Retention, and operational teams.

• Identify barriers that prevent orders from converting into installed customers.

• Coordinate with Sales, Installation and Repair, Construction, and other teams to resolve scheduling, readiness, capacity, and conversion challenges.

• Facilitate collaboration among functional leaders around established priorities and designate action owners, commitments, timelines, and expected outcomes.

• Monitor progress and escalate unresolved barriers or resource conflicts to Market Management leadership.

• Identify and evaluate nearby network expansion opportunities, local partnerships, and additional sales channels.

• Advocate for promising opportunities through financial, construction, and commercial approval processes.

• Visit assigned markets, engage with frontline teams, and foster relationships with community partners and municipal leaders.

• Grasp customer needs, competitor activities, local service conditions, and Clearwave’s community involvement.

• Provide clear market updates that include performance analysis, causes, priorities, actions, and anticipated results.

• Confirm that actions lead to improved business outcomes and share successful strategies across markets.

⛳️ Requirements

• Proven capability to assess business performance, spearhead initiatives across departments, and achieve measurable improvements.

• Candidates may originate from sales leadership, account management, market management, consulting, or a related sector.

• Experience in leading cross-departmental work and influencing decisions without having direct reporting authority.

• Strong analytical and problem-solving abilities, including the skills to interpret performance data, identify root causes, and translate findings into business decisions.

• Sound commercial insight and an understanding of how sales, customer service, and operations influence growth and customer retention.

• A track record of taking initiative, navigating uncertainty, and driving projects or action plans to completion.

• Excellent communication and relationship-building skills, with the confidence to constructively challenge assumptions and engage executives, frontline staff, and external stakeholders.

• Ability to balance broader market priorities with practical investigation and execution; open to feedback and able to quickly learn about unfamiliar markets and operational practices.

• Experience in telecommunications is preferred.

• Successful background checks, drug screenings, and reference checks are required as a condition of employment.

🏝️ Benefits

• Competitive pay PLUS a lucrative bonus plan.

• Medical, dental, and vision insurance options.

• Up to 20 days of paid time off (PTO).

• 10 Paid Holidays.

• Life insurance for self, spouse, and children.

• Paid time off.

• 401(k) plan with 100% company match, up to 4% of eligible compensation.

• Employee Assistance Plan.

• Employee Referral Plan.