Senior Market Manager

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Evaluate penetration and growth speed against established targets, assess churn relative to plans, monitor average revenue per user (ARPU), and oversee order fulfillment.

• Create a comprehensive understanding of market performance and prioritize opportunities that yield the most significant business impact.

• Utilize performance data, field insights, and feedback from local and functional teams to pinpoint the reasons behind performance discrepancies.

• Quantify potential opportunities or risks and suggest actionable strategies.

• Collaborate with Sales and Marketing to enhance customer acquisition, broaden market penetration, and increase net subscriber additions.

• Identify competitive threats and service-related issues that contribute to customer attrition.

• Partner with Customer Experience, Retention, and operational teams to formulate and monitor targeted responses.

• Recognize obstacles that prevent orders from converting into installed customers.

• Coordinate with Sales, Installation and Repair, Construction, and other teams to resolve scheduling, readiness, capacity, and conversion challenges.

• Convene functional leaders around agreed-upon priorities.

• Define action owners, commitments, timelines, and anticipated outcomes; monitor progress and escalate unresolved barriers or resource conflicts.

• Identify and evaluate opportunities for network expansion, local partnerships, and additional sales channels.

• Champion promising opportunities through financial, construction, and commercial approval processes.

• Visit designated markets, engage with frontline teams, and cultivate relationships with community partners and municipal leaders.

• Grasp customer needs, competitor actions, local service conditions, and Clearwave’s presence in the community.

• Provide market updates encompassing performance, underlying causes, priorities, actions, and expected outcomes.

• Ensure that actions lead to improved business results and disseminate successful strategies across markets.

⛳️ Requirements

• Proven ability to evaluate business performance, spearhead initiatives across departments, and achieve measurable enhancements.

• Candidates may have backgrounds in sales leadership, account management, market management, consulting, or a related field.

• Experience in leading interdisciplinary work and influencing decisions without direct reporting authority.

• Strong analytical and problem-solving capabilities, including the ability to interpret performance data, identify root causes, and translate findings into business decisions.

• Sound commercial acumen and an understanding of how sales, customer service, and operations influence growth and customer retention.

• A history of taking initiative, navigating uncertainty, and driving projects or action plans to successful completion.

• Excellent communication and relationship-building skills, with the ability to constructively challenge assumptions and engage executives, frontline employees, and external stakeholders.

• Capacity to balance broader market priorities with practical investigation and execution; open to feedback and quick to learn about unfamiliar markets and operational practices.

• Experience in telecommunications is preferred.

• Successful completion of background checks, drug screenings, and reference checks is required as a condition of employment.

🏝️ Benefits

• Competitive salary plus an attractive bonus plan.

• Medical, dental, and vision insurance options.

• Up to 20 days of paid time off (PTO).

• 10 paid holidays.

• Life insurance coverage for self, spouse, and children.

• Paid time off.

• 401(k) plan with 100% company match, up to 4% of eligible compensation.

• Employee Assistance Plan.

• Employee Referral Plan.