Senior Market Manager

This is a fully remote position, open to applicants in Alabama, +1 more state.

📋 Description

• Evaluate penetration and growth rates against objectives, churn in relation to the plan, average revenue per user (ARPU), and order fulfillment efficiency.

• Create market performance insights and prioritize opportunities with the highest impact.

• Utilize performance metrics, field observations, and team feedback to pinpoint reasons for performance discrepancies.

• Quantify potential opportunities or risks and suggest actionable recommendations.

• Collaborate with Sales and Marketing to enhance customer acquisition, market penetration, and net subscriber growth.

• Identify competitive challenges and service-related issues that contribute to customer attrition.

• Develop and monitor targeted customer retention strategies in collaboration with relevant teams.

• Identify and resolve obstacles that prevent orders from converting into installed customers.

• Work together with Sales, Installation, Repair, Construction, and other departments on scheduling, readiness, capacity, and conversion matters.

• Formulate cross-functional action plans outlining ownership, commitments, timelines, and desired outcomes.

• Monitor progress and escalate any unresolved barriers or resource conflicts.

• Identify opportunities for network expansion, local partnerships, and additional sales channels.

• Advocate for opportunities through financial, construction, and commercial approval procedures.

• Visit designated markets to engage with frontline teams, community partners, and municipal leaders.

• Provide market updates that encompass performance, causes, priorities, actions, and anticipated results.

• Ensure that actions lead to improved business outcomes and disseminate successful strategies across markets.

⛳️ Requirements

• Proven ability to evaluate business performance, spearhead initiatives across various departments, and achieve measurable enhancements.

• Candidates may come from backgrounds in sales leadership, account management, market management, consulting, or similar fields.

• Experience in leading cross-departmental efforts and influencing decisions without direct authority.

• Strong analytical and problem-solving capabilities, including the ability to interpret performance data, identify root issues, and translate insights into business strategies.

• Solid commercial acumen and an understanding of how sales, customer service, and operations contribute to growth and customer retention.

• A history of taking initiative, managing ambiguity, and driving projects or action plans to successful completion.

• Excellent communication and relationship-building abilities, with the confidence to constructively challenge assumptions and engage with executives, frontline staff, and external stakeholders.

• Ability to balance broader market priorities with hands-on investigation and execution; open to feedback and quick to learn new markets and operational practices.

• Experience in telecommunications is preferred.

• Successful completion of background checks, drug screenings, and reference checks is required for employment.

🏝️ Benefits

• Competitive salary plus a lucrative bonus plan.

• Medical, dental, and vision insurance options.

• Up to 20 days of paid time off (PTO).

• 10 paid holidays.

• Life insurance coverage for self, spouse, and children.

• Paid time off.

• 401(k) plan with a 100% company match, up to 4% of eligible compensation.

• Employee Assistance Program.

• Employee Referral Program.