Senior Manager, Workforce Engagement

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the strategy aimed at enhancing Care Pro retention, hours worked, and workforce participation.

• Develop and expand engagement initiatives throughout the Care Pro experience, encompassing onboarding, early tenure, ongoing engagement, recognition, community building, and career progression.

• Formulate hypotheses, design experiments, and convert successful insights into scalable programs and operational models.

• Gain a comprehensive understanding of the Care Pro journey, identify engagement obstacles, and create avenues for Care Pros to feel supported, recognized, connected, and empowered to advance.

• Establish success metrics for programs, assess performance across various markets and Care Pro segments, and link engagement investments to quantifiable workforce and business results.

• Collaborate with Workforce, Care Operations, regional teams, and corporate functions to enhance program awareness, adoption, and consistent execution across a vast, distributed workforce.

• Spearhead initiatives from conception through implementation and continuous evaluation, scaling effective programs while redesigning or discontinuing those that do not yield significant impact.

⛳️ Requirements

• 8–10+ years of experience in program management, workforce engagement, employee experience, customer experience, community building, or a related area.

• Proven track record in designing and scaling programs that lead to measurable enhancements in retention, participation, utilization, or engagement.

• Strong analytical abilities and experience utilizing data to uncover opportunities, formulate hypotheses, assess outcomes, and guide decisions.

• Experience in designing and executing experiments, pilots, or continuous improvement projects, with the capacity to translate findings into scalable solutions.

• Demonstrated capability to lead complex, cross-functional initiatives from concept through implementation and ongoing refinement.

• Excellent program management skills, including the capacity to prioritize, manage multiple workstreams, and execute effectively in a dynamic environment.

• Outstanding written and verbal communication skills, with the ability to influence stakeholders and convey complex ideas in clear, compelling messages.

• Creative, resourceful, and adept at navigating ambiguity, with a proactive approach toward action, learning, and measurable impact.

• Ability to balance strategic thinking with practical execution, creating programs that are meaningful to participants and operationally sustainable.

• Preferred experience in healthcare, home care, frontline workforce management, or other people-centered service environments.

🏝️ Benefits

• Equity

• 401(k) with up to a 4% match

• Medical, dental, and vision coverage, including zero-cost plans for employees

• Short Term Disability, Long Term Disability, and Life Insurance fully employer paid

• Voluntary additional Life Insurance option

• Generous time off program

• Mental health benefits

• Wellness program

• Discount program