Senior Manager, User Analytics, Insights

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the analytical roadmap, measurement strategy, and operational practices for Fetch’s Shoppability sector.

• Convert organizational objectives and emerging opportunities into prioritized business inquiries, measurable goals, and coordinated workstreams.

• Determine how analytics can shape product direction, commercial strategies, and investment decisions.

• Organize ambiguous issues and direct teams towards clear recommendations and actionable steps.

• Make decisions on prioritization and capacity trade-offs across the domain.

• Create planning, KPI reviews, and follow-through practices that are linked to measurable outcomes.

• Oversee analysis of revenue, expenses, margins, customer growth, activation, engagement, retention, and unit economics.

• Collaborate with Finance and business leaders on performance frameworks, forecasts, and business reviews.

• Assess commercial opportunities, partnerships, product launches, and investments through scenario analysis.

• Manage the customer journey analytics framework encompassing discovery, eligibility, onboarding, conversion, activation, repeat usage, retention, and cross-product engagement.

• Work with Product leaders on success metrics and priority roadmaps.

• Direct segmentation and behavioral analyses.

• Identify chances to enhance adoption, customer experience, personalization, and cross-product engagement.

• Oversee experimentation and measurement practices, including hypothesis development, test design, power analysis, metric selection, and interpretation.

• Address measurement challenges using appropriate statistical or causal methodologies.

• Define KPIs, create dashboards, analytical datasets, and establish review practices.

• Collaborate with Engineering and Analytics Engineering on instrumentation, data quality, business logic, and foundational data enhancements.

• Set standards for analytical quality, documentation, reproducibility, communication, and automation.

• Manage and nurture analysts and senior individual contributors.

• Mentor senior team members, delegate complex workstreams, and foster leadership development.

• Implement hiring, onboarding, feedback, performance management, and career development processes.

• Anticipate staffing requirements and mitigate systemic sources of overload, disengagement, or friction.

⛳️ Requirements

• 8+ years of experience in analytics, product analytics, business analytics, customer insights, strategy, or a related discipline.

• 3+ years of experience in people management, including developing senior analysts or analytical leads and delegating ownership of complex workstreams.

• Proven track record of owning analytics across multiple product areas or business objectives, demonstrating measurable impact on customer or commercial outcomes.

• Experience in shaping analytical roadmaps, establishing operational practices, and aligning cross-functional stakeholders around priorities and trade-offs.

• Strong commercial judgment with experience in analyzing revenue, expenses, margins, growth, retention, incentive economics, or unit economics.

• In-depth product analytics experience across funnels, activation, engagement, retention, segmentation, and roadmap measurement.

• High proficiency in SQL with experience in setting standards for and reviewing complex analytical work.

• Practical expertise in experimentation, statistical analysis, and measurement, including discernment about when alternative methods are suitable.

• Familiarity with Python or R for statistical analysis, automation, or modeling.

• Experience in developing reliable dashboards, measurement frameworks, analytical datasets, and reusable methodologies.

• Ability to transform ambiguous inquiries into definitive analytical strategies, communicate recommendations to senior leaders, and influence decisions without direct authority.

• Proven ability to develop talent, manage performance, and cultivate a collaborative, accountable team.

• Preferred: experience in e-commerce, retail, fintech, card products, loyalty, marketplaces, local commerce, or affiliate businesses.

• Preferred: experience in analyzing incentives, promotional economics, partner economics, pricing, or customer rewards.

• Preferred: experience with predictive modeling, propensity modeling, lifetime value analysis, or causal inference.

• Preferred: familiarity with dbt, Git, GitHub, digital event instrumentation, and modern analytics engineering workflows.

• Preferred: experience with Hex, Tableau, Looker, or Grafana.

• Preferred: experience collaborating with Finance or business leaders on forecasts, investment analyses, and business performance reviews.

🏝️ Benefits

• Equity for full-time employees.

• 401(k) with dollar-for-dollar matching up to 4% of eligible pay.

• Comprehensive medical, dental, and vision plans, including coverage for pets.

• $10,000 per year in education reimbursement.

• Participation in Employee Resource Groups and Inclusion Council.

• Flexible PTO.

• 9 paid holidays.

• A week-long break at the end of the year.

• 14 weeks of fully paid parental leave.

• An additional 6 weeks of paid leave for childbirth recovery for birthing parents.

• Flexible return-to-work schedule.

• One-time $2,000 Calvin Care Cash incentive for new family members.

• Flexible work environment.

• Fully remote work options from anywhere in the US for US-based roles.

• Hardware and software provided for working from home.