Senior Manager, Total Rewards Operations

This is a fully remote position, open to applicants in India.

📋 Description

• Lead a small team that supports GitLab's global benefits and compensation operations.

• Convert global program priorities into reliable execution.

• Enhance operational controls and streamline processes across various regions and time zones.

• Supervise, mentor, and develop the local Benefits Analyst and Senior Total Rewards Operations Analyst.

• Focus on recurring cycles, service requests, audits, and projects that are time-sensitive.

• Manage market-data workflows, prepare for compensation cycles, oversee system transactions, check equity grant data, and provide audit evidence.

• Set up quality controls, review points, escalation paths, and record-keeping practices for sensitive information.

• Track deadlines, dependencies, service trends, and risks while implementing process enhancements.

• Collaborate with global program owners to coordinate execution and address local considerations.

• Work alongside People Technology and system stakeholders to clarify requirements, test modifications, and enhance data quality and workflow efficiency.

⛳️ Requirements

• Experience in Total Rewards, benefits, compensation operations, or a closely related People function within a global organization.

• Familiarity with benefits administration and/or compensation processes and their interdependencies.

• Proven ability in people management, including setting priorities, coaching team members, and enhancing operational capabilities.

• Track record of delivering precise work across multiple deadlines, stakeholders, and time zones.

• Hands-on experience with controls, root-cause analysis, and process improvement.

• Strong written communication and stakeholder management skills, including the capacity to explain processes and escalate risks.

• Good judgment in handling confidential data and sensitive matters related to team members.

• Proficient in using spreadsheets, human resources systems, and collaboration tools to manage workflows and validate data.

• Familiarity with artificial intelligence tools and the ability to use them responsibly.

• Beneficial but not mandatory: experience in supporting a distributed, multi-country workforce or collaborating with benefits vendors, brokers, salary surveys, equity grant operations, or compensation review cycles.

🏝️ Benefits

• Benefits that support your health, finances, and overall well-being.

• Flexible Paid Time Off.

• Team Member Resource Groups.

• Equity Compensation & Employee Stock Purchase Plan.

• Growth and Development Fund.

• Parental leave.

• Home office support.