Senior Manager – Technology, IBG & Ops, Payment Gateways

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee essential applications within the bank's payments processing platform.

• Collaborate with business stakeholders, internal teams, and vendors to develop product roadmaps and enhance payment platforms/processes.

• Align the delivery of payment products and support strategies with management objectives and goals.

• Ensure strategic partnerships with vendors and synchronize product and industry roadmaps with the business strategy.

• Mentor and guide the team while maintaining high-quality delivery and fostering cross-functional expertise.

• Manage onshore, offshore, and vendor resources that support payment applications and project deliveries.

• Evaluate initiatives and provide recommendations to enhance and support systems.

• Cultivate stakeholder relationships across business, technology, and clients.

• Ensure that projects and initiatives are in line with business objectives, acting as the primary internal escalation point for projects.

• Support the delivery of payment platform solutions across nine countries and various support time zones.

• Assist project delivery teams with requirements and concepts, ensuring functionality and resolutions are verified.

• Work closely with Product Owners and team members on product and delivery planning.

• Facilitate reviews and planning sessions with the team.

• Manage change delivery within the parameters of SLA, schedule, budget, and scope.

• Oversee the Software Development Life Cycle (SDLC) from business requirements through technical specifications, delivery, and post-implementation maintenance.

• Evaluate business requirements against existing and proposed systems, recommending appropriate approaches.

• Analyze the impact of functional requirement changes on existing systems.

• Drive the creation of System Requirement Specifications and Functional Specifications documentation.

• Guide development teams in resolving issues and maintain repositories of functional knowledge.

• Provide status updates and reports to senior management.

• Ensure compliance with bank processes and procedures, including change management, testing, release, problem, and incident management controls.

⛳️ Requirements

• Experience in managing cross-border teams.

• Strong business acumen and domain knowledge to understand user requirements.

• Excellent organizational, team-building, and leadership skills.

• Engineer/Post Graduate with 12–14 years of experience in Project/Program management within financial services.

• Hands-on experience with core banking systems such as FLEXCUBE and implementation.

• 2–3 years of experience in team management, project management, and overseeing program implementation.

• Knowledge of the banking domain.

• Experience in product design and implementation in alignment with business requirements.

• Strong understanding of SDLC processes.

• Excellent interpersonal and communication skills.

• Experience in banking operations, particularly in Core Banking, General Ledger, Loans, Payments, Trade Finance, and related banking channels.

• Familiarity with manual testing of banking software applications is a plus.

• Experience in banking production support is an advantage.

• Proven project management experience.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and training.

• Competitive salary and performance-based bonuses.

• Flexible work arrangements to support work-life balance.

• Access to a collaborative and innovative work environment.