Senior Manager, Strategic Accounts

This is a fully remote position, open to applicants in Japan.

📋 Description

• Cultivate and manage relationships with Twilio’s key customers utilizing messaging, voice, platform email, and customer data platform services.

• Safeguard and expand Twilio’s business within designated strategic accounts.

• Lead, mentor, and develop a high-performing team of full-cycle account executives catering to large clients throughout Japan.

• Collaborate with strategic customers to identify their needs and formulate plans leveraging Twilio’s platform.

• Oversee and grow critical accounts, including rapidly advancing technology, logistics, and fintech firms.

• Create and implement account strategies aimed at achieving revenue, gross margin, and gross profit objectives.

• Coordinate efforts across various teams, including solution engineering, sales development, legal, engineering, security, marketing, and product.

• Execute disciplined forecasting, meet targets, and provide insights to executive management.

• Conduct consultative sales cycles while advocating for customer perspectives internally.

• Recruit and retain diverse talent, fostering team success and career advancement.

• Hold weekly one-on-ones, offering deal guidance, training, and career development.

• Assist in building pipeline and executing complex deals spanning finance, marketing, and product.

• Maintain precise CRM data and conduct weekly forecast meetings.

• Identify and rectify inefficiencies in systems and processes.

• Prioritize customer experience and uphold the integrity of the Twilio brand.

⛳️ Requirements

• Over 6 years of experience, with at least 4 years dedicated to team building, managing monthly forecasts, supporting fiscal planning, and monitoring revenue for major regional accounts.

• Proven track record of surpassing revenue targets and achieving business goals.

• Experience in selling cloud-based solutions, including IaaS, PaaS, CPaaS, or SaaS.

• Proficient in managing complex sales negotiations.

• Highly analytical and driven by data.

• Innovative thinker with strong problem-solving skills.

• Self-motivated and capable of working independently.

• Comfortable navigating ambiguity and collaborating across functions in a high-growth business environment.

• BA/BS degree or equivalent is required.

• MBA is an advantage, but not mandatory.

• Professional-level proficiency in Japanese is essential for external communications.

• Business-level English is necessary for internal communication.

• Exceptional written and verbal communication skills, along with a strong executive presence.

• Ability to influence and build effective working relationships at all organizational levels.

• Proficiency in a local APAC language would be advantageous.

• Willingness to travel is required.

🏝️ Benefits

• Competitive salary.

• Generous time off policies.

• Extensive parental leave.

• Wellness leave available.

• Comprehensive healthcare coverage.

• Retirement savings program.

• Support for volunteering and donations.

• Remote-first work environment.

• Approximately 35% travel opportunities to engage with customers and colleagues in-person.