Senior Manager, Speciality / Ancillary Products

This is a fully remote position, open to applicants in Arizona, +14 more states.

📋 Description

• Drive the strategy and roadmap for ancillary products, including dental, vision, hearing, fitness, over-the-counter benefits, wellness, and other insurance add-ons.

• Manage the complete lifecycle of ancillary products, from ideation and benefit design to launch, performance management, and ongoing optimization.

• Develop and oversee business cases encompassing financial modeling, membership projections, and performance tracking.

• Evaluate financial and membership metrics to predict outcomes and pinpoint risks and opportunities.

• Lead benefit design efforts and create new or enhanced benefit structures.

• Contribute to annual planning, roadmap creation, and prioritization processes.

• Direct the comprehensive implementation of ancillary vendors, acting as the primary product DRI and escalation point.

• Define and manage vendor requirements, SLAs, KPIs, and performance scorecards.

• Collaborate with procurement, legal, compliance, actuarial, finance, regulatory, and network teams on vendor governance, pricing, filings, and compliance issues.

• Facilitate issue resolution and root-cause analysis with vendors.

• Engage in the Joint Operating Committee for ancillary products.

• Supervise product QA, attestations, and final approvals before submission filings.

• Serve as the accountable product owner, translating vendor capabilities and regulatory constraints into product requirements.

• Influence senior leadership with data-driven insights and risk assessments.

• Create performance reports and retrospective analyses covering financial, operational, clinical, and member experience outcomes.

• Utilize analytics and business intelligence tools such as Looker to assess utilization, cost, engagement, retention, and vendor performance.

• Leverage data on enrollment, utilization, cost, quality, and vendor performance to guide strategy.

• Identify trends and risks, adjusting product or vendor strategies as necessary.

• Undertake additional duties as assigned.

⛳️ Requirements

• 6+ years of experience in developing, managing, or supporting commercial insurance products, with direct responsibility for ancillary (dental, vision, supplemental health) offerings.

• In-depth understanding of regulatory requirements affecting ancillary benefits.

• 5+ years of expertise in the design of Dental and Vision products and vendor implementation.

• 4+ years of demonstrated experience managing delegated vendors and complex operational partnerships.

• 4+ years of familiarity with ACA, including individual marketplace and small group products.

• 3+ years of experience in product lifecycle management for ancillary offerings.

• 3+ years of experience in making data-driven decisions and using business intelligence tools to evaluate product performance.

• Willingness to travel up to 25% of the time.

• Proficiency with business intelligence tools, SQL, Excel, or similar software is a plus.

• Experience in supporting or participating in Joint Operating Committee or vendor governance forums is a plus.

🏝️ Benefits

• Employee benefits.

• Unlimited vacation program.

• Annual performance bonuses.

• Medical, dental, and vision benefits.

• 11 paid holidays.

• Paid sick time.

• Paid parental leave.

• Participation in a 401(k) plan.

• Life and disability insurance.

• Paid wellness time and reimbursements.