Senior Manager, Solutions Engineering

This is a fully remote position, open to applicants in United States.

📋 Description

• Recruit, onboard, mentor, and retain the Solutions Engineering team

• Cultivate team members and define clear ownership along with territory coverage

• Establish technical quality benchmarks for demonstrations, trial plans, site evaluations, and customer-facing documentation

• Oversee Solutions Engineering capacity and transparently communicate resource trade-offs to leadership

• Drive the technical success across the Top 1200 nationwide

• Act as the senior technical escalation point for critical opportunities, deployments, and customer challenges

• Collaborate with Sales leadership on pipeline management, forecasting, account strategies, and land-and-expand initiatives

• Standardize demo protocols, site assessment quality, and trial design for scalable repeatability

• Ensure the quality of site assessments and validate dock locations prior to deployment

• Guarantee that proofs of concept are well-structured, linked to opportunities, and measurable

• Lead integration and airspace strategies, including CAD, dispatch, video and evidence management, streaming platforms, BVLOS approvals, waivers, COAs, and docked operations

• Maintain expertise in public sector procurement paths, including cooperative contracts, grant-funded initiatives, and public sector purchasing cycles

• Voice the aggregated customer feedback to Product and Engineering teams

• Create enablement content, reference architectures, and reusable technical resources

• Keep up-to-date with product knowledge through regular hands-on experience

• Travel for customer engagements, field activities, deployments, team gatherings, and company events

• Report directly to the Director of Solutions Engineering – SLED

⛳️ Requirements

• Over 5 years of relevant technical experience, including customer-facing roles in solutions engineering, field engineering, or applications engineering

• At least 1 year of experience leading a technical team, either formally or as a technical lead with responsibilities in hiring and mentorship

• Strong knowledge of drone technology, Public Safety sUAS operations, and regulatory compliance

• Familiarity with Drone as First Responder operational concepts and dock-based remote operations

• Working knowledge of Public Safety technologies, including CAD, VMS, and associated software platforms

• Proven track record in hiring, onboarding, developing, and retaining technical talent

• Experience working within a Sales organization, including managing a quota and deal strategy

• Exceptional written and verbal communication skills

• FAA Part 107 Certificate, or the ability to obtain one within 60 days of employment

• Willingness to travel approximately 30% of the time

• Capability to lift up to 60 lbs without assistance

• Prior experience in public safety service, Drone as First Responder programs, grant funding, familiarity with cooperative purchasing vehicles, Salesforce, Palantir, Databricks, or experience in scaling technical teams are advantageous

🏝️ Benefits

• Equity offered in the form of stock options

• Comprehensive benefits packages available

• Potential relocation assistance for eligible positions

• Group health insurance plans provided

• Paid vacation time

• Sick leave benefits

• Holiday pay included

• 401K savings plan offered

• Commission opportunities available