Senior Manager, Solutions Engineering

This is a fully remote position, open to applicants in United States.

📋 Description

• Recruit, onboard, mentor, and retain the Solutions Engineering team.

• Set technical quality benchmarks for demonstrations, trial plans, site evaluations, and documentation intended for customers.

• Manage team capacity and distribute Solutions Engineering resources throughout the segment.

• Propel technical successes within the majors portfolio, encompassing multi-site and citywide initiatives.

• Act as the primary technical escalation point for critical pursuits, deployments, and client concerns.

• Collaborate with Sales leadership on pipeline management, forecasting, account strategy, and initiatives aimed at expansion.

• Ensure the quality of site assessments and confirm dock locations prior to deployment.

• Uphold high standards for proofs of concept linked to current opportunities and measurable operational benefits.

• Steer integration and airspace strategy, covering CAD, dispatch, video and evidence management, streaming platforms, BVLOS approvals, waivers, COAs, and docked operations.

• Stay informed about public sector procurement processes, cooperative contracts, grant-funded programs, and purchasing cycles.

• Convey the collective customer perspective to Product and Engineering teams.

• Develop enablement materials, reference architectures, and reusable technical resources.

• Maintain in-depth product knowledge through regular hands-on experience.

• Report to the Director of Solutions Engineering – SLED.

• Facilitate customer interactions, field operations, deployments, team on-site events, and company gatherings with approximately 30% travel.

⛳️ Requirements

• Over 5 years of relevant technical experience, including customer-facing roles in solutions engineering, field engineering, or applications engineering.

• At least 1 year of experience leading a technical team, either formally or in a lead capacity with responsibilities for hiring and mentorship.

• Solid understanding of drone technology, Public Safety sUAS operations, and regulatory compliance.

• Familiarity with Public Safety technologies, such as CAD, VMS, and associated software platforms.

• Proven ability in hiring, onboarding, developing, and retaining technical talent.

• Confidence in operating within a Sales organization, including managing a quota and developing deal strategies.

• Exceptional written and verbal communication skills.

• Willingness to travel approximately 30% of the time.

• Capability to lift up to 60 lbs without assistance.

• FAA Part 107 certification is strongly encouraged for all employees within the first 60 days and is mandatory for certain roles.

• Experience in public safety service, Drone as First Responder programs, grant funding, cooperative purchasing knowledge, Salesforce, Palantir, Databricks, or similar experiences are advantageous.

🏝️ Benefits

• Equity in the form of stock options.

• Comprehensive benefits package.

• Relocation assistance may be available for eligible positions.

• Group health insurance plans.

• Paid vacation time.

• Sick leave.

• Holiday pay.

• 401K savings plan.

• Commission.