Senior Manager, Safety and Quality

This is a fully remote position, open to applicants in Arizona, +17 more states.

📋 Description

• Take ownership of FuzeRx’s quality management systems (QMS), including those related to supply chain and manufacturing partners.

• Create and maintain quality policies, standard operating procedures (SOPs), and work instructions.

• Ensure that recalls, deviations, corrective and preventive actions (CAPA), complaints, adverse events, and investigations are documented, monitored, and resolved.

• Facilitate inspection and audit preparation in collaboration with compliance and operations teams.

• Drive continuous improvement initiatives and enhance the quality culture within the organization.

• Collaborate with cross-functional teams to address quality issues and prevent recurrence.

• Oversee the compilation, accuracy, and timely reporting of quality metrics to licensing boards, pharmacy benefit managers (PBMs), and accreditation organizations such as URAC.

• Design, track, analyze, and present quality dashboards, error rates, and performance key performance indicators (KPIs) to senior leadership.

• Monitor trends related to medication errors, near misses, dispensing quality, patient complaints, shipping quality, and customer-specific metrics.

• Analyze data to detect recurring issues and emerging risks.

• Conduct root cause analyses for quality incidents and operational failures.

• Initiate and implement corrective and preventive actions (CAPAs).

• Recommend and lead process enhancements that minimize variation and enhance quality and safety.

• Assess the effectiveness of quality improvements.

• Analyze patient complaints and satisfaction trends, identifying operational drivers affecting the patient experience.

• Develop strategies to enhance service quality, turnaround times, and patient outcomes.

• Work closely with Customer Experience teams to mitigate repeat issues.

• Collaborate with compliance, operations, clinical services, enterprise, and regulatory affairs teams.

• Provide guidance and training on best practices in quality management.

• Recruit and develop team members while managing team performance.

• Offer direct oversight, strategic direction, and daily management to the quality team.

• Create career paths, provide mentorship, conduct performance reviews, and encourage professional development.

⛳️ Requirements

• Graduate from an accredited pharmacy school.

• Licensed Pharmacist (RPh) in good standing with a state Board of Pharmacy, along with any non-resident licenses as required by business strategy.

• Over 5 years of management experience in quality or compliance roles.

• More than 5 years of progressive experience in pharmaceutical, biotech, or healthcare supply chain quality assurance.

• In-depth knowledge of FDA, DEA, cGMP, and state pharmacy regulations.

• Experience in conducting and managing CAPA and implementing QMS processes.

• Strong collaborative skills across supply chain, operations, clinical, and regulatory teams.

• Proficiency in GSuite, Slack, and digital quality management systems.

• Excellent organizational and communication skills, with the ability to influence stakeholders and vendors.

• Proven ability to manage, mentor, and scale a technical or clinical quality team.

• Experience in a dynamic, start-up environment.

• Strong capability to synthesize complex data into clear, actionable communication.

• Formal training in process improvement (Lean/Six Sigma) is preferred.

• Formal quality certification is preferred.

• Formal project management training/certification is preferred.

• Must be authorized to work for any employer in the U.S.

🏝️ Benefits

• Dental, vision, and various group medical plans.

• 401(k) retirement savings plan.

• Group life insurance.

• Accidental death and dismemberment (AD&D) insurance.

• Flexible spending account (FSA) and health savings account (HSA).

• Commuter benefits.

• Employer-paid short-term (STD) and long-term disability (LTD) insurance.

• Supplemental insurance options, including spouse life insurance and legal insurance.

• Employee assistance program.

• Home health testing kits.

• Fertility medication discount program.

• Flexible vacation policy.

• Accrued paid sick leave.

• 10 paid holidays.

• 2 floating holidays for full-time non-exempt employees.

• Eight weeks of paid parental leave for eligible employees, with additional paid weeks for the birthing parent.

• 4 weeks paid caregiver leave.

• Monthly Lifestyle Spending Account allowance.