Senior Manager, Retail Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and mentor two Retail Operations Managers by establishing expectations, providing weekly coaching, reviewing accounts, setting standards, and hiring as the team expands.

• Oversee the retail operations strategy and a 12–24 month roadmap that includes new retailers, new channels, international growth, systems, 3PL capacity, and staffing.

• Act as an escalation point for retailer operations and vendor-compliance leaders.

• Conduct quarterly reviews with major accounts in collaboration with Sales.

• Manage the cross-account scorecard that tracks OTIF, fill rate, lead time, chargeback percentage of sales, freight cost per unit, and dispute win rate.

• Present the scorecard to leadership monthly with detailed action plans.

• Lead initiatives to prevent chargebacks and deductions by pinpointing recurring issues, resolving them with 3PLs and carriers, and quantifying savings.

• Oversee the retail order-to-cash process in partnership with Sales, Accounting, and Planning, involving EDI, NetSuite, retailer portals, and automation.

• Coordinate the forecast-to-ship process with Sales, Planning, and Purchasing, encompassing container loads, allocation rules, and inventory commitments.

• Collaborate with the 3PL Manager on network design, site capacity, and retailer-specific warehouse requirements.

• Assess build-versus-buy and direct-versus-distributor decisions, delivering recommendations to the executive team.

• Take charge of new retailer onboarding and major product launches as the primary accountable owner.

• Manage the retail freight strategy, including broker and carrier selection, prepaid versus collect, rates, and service levels.

• Establish an operational rhythm through weekly team reviews, monthly business reviews, and an annual retailer compliance calendar.

⛳️ Requirements

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.

• 8+ years of experience in retail fulfillment operations or supply chain management, with at least 3 years in a leadership role for retail logistics serving national retailers.

• Minimum of 2 years in a management role, including coaching and performance management of managers or senior individual contributors.

• Demonstrated experience managing fulfillment for multiple national retailers (Costco, Walmart, Sam’s Club, Target, Best Buy).

• Proven ability to design and implement a multi-quarter operational initiative with measurable outcomes.

• Strong financial acumen: understanding of landed cost, freight cost, chargeback ROI, and constructing a business case.

• Familiarity with EDI, ERP systems (NetSuite or similar), and retailer portals.

• Excellent written communication skills and the capability to present to executives.

• Experience leading a team through significant growth in the number of retailers or volume (preferred).

• Background in onboarding new retailers or managing a distributor program (preferred).

• Knowledge of international retail and ocean freight (preferred).

• Experience with 3PL network design or transitions (preferred).

• MBA or MS in Supply Chain Management, International Business, or a related field (preferred).

• Experience in consumer electronics or subscription hardware businesses (preferred).

• Proven record of successful change management in complex organizations (preferred).

• Experience creating dashboards or automation (SQL, Google Sheets, BI tools) independently (preferred).

🏝️ Benefits

• Competitive Salary + Equity Package

• 401K matching

• Wellness, learning, and home-office budgets

• Health, Dental & Vision Medical Plans

• Significant autonomy to determine the direction of your work

• Unlimited PTO

• Company holidays on the first Friday of every month (excluding November, December, and January)

• Paid time off