Senior Manager, Renewals

This is a fully remote position, open to applicants in United States.

📋 Description

• Build and manage the global renewals organization spanning Commercial, Enterprise, and Public Sector, which includes recruiting and nurturing team leads as the function expands, along with establishing clear books of business, expectations, and performance objectives.

• Take ownership of the global renewal forecast and gross retention targets, acting as the executive escalation point for high-value and at-risk renewals.

• Collaborate with Finance and Deal Desk to determine renewal pricing, discounting, uplift, and multi-year guidelines, while also implementing policies such as co-terming add-ons with renewals.

• Conduct a weekly renewal forecast cadence, maintain high CRM and forecasting standards within the team, and communicate renewal health, risk, and churn trends to Customer Success and revenue leadership.

• Establish clear ownership and transition procedures between Renewal Managers, Customer Success Managers (CSMs), and Account Executives (AEs), working alongside RevOps on territories, capacity, compensation, and systems.

• Develop early warning systems with Customer Success to identify risks 120+ days in advance and lead save strategies for critical accounts.

• Create segment-specific renewal playbooks, which include public sector fiscal year planning and enterprise executive engagement, while continuously enhancing on-time renewal rates.

⛳️ Requirements

• Over 8 years of experience in B2B SaaS renewals, account management, or customer success, with at least 4 years in leadership roles managing renewal or account management teams, preferably with experience overseeing other managers.

• Demonstrated accountability for a renewal or retention metric, showcasing a history of improving gross retention and forecast precision.

• Experience in leading renewals across diverse segments, ideally including both enterprise and public sector.

• Strong commercial acumen, with a background in establishing pricing, discounting, and contract policies in partnership with Finance and Deal Desk.

• Expertise in developing renewal processes, playbooks, and reporting frameworks from the ground up within a scaling organization.

• Extensive knowledge of Salesforce and forecasting tools such as Clari.

• Proficient in influencing and aligning senior stakeholders across Sales, Customer Success, Finance, and Operations.

• High emotional intelligence, excellent communication abilities, and a proactive, solution-oriented approach.

• Capacity to operate independently in a fast-paced, dynamic environment while defining the direction for the function rather than merely executing tasks.

• Experience in designing renewal compensation plans and capacity models.

• Background in a high-growth or early-stage startup environment.

• Familiarity with security, DevSecOps, or developer-focused products.

• Enthusiasm for technology and cybersecurity.

🏝️ Benefits

• Flexible & Remote-First Culture: Enjoy the option to work remotely with opportunities for team meetups, bi-annual destination summits, and a monthly stipend for coworking spaces, phone, and internet expenses.

• Receive stock options upon hiring and promotion.

• Engage in secondary offerings and have a decade to exercise your options.

• Comprehensive health, vision, and dental insurance premiums fully covered for you and your dependents.

• ∞ Flexible Time Off.

• 18 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents, with the flexibility to utilize it all at once or spread it throughout the child's first year.