Cloud Network Manager – III

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Develop and implement capacity dashboards to proactively detect and resolve network stockout challenges.

• Investigate and address network incidents, outages, and connectivity issues related to customer capacity constraints.

• Analyze network traffic, bandwidth usage, and latency to uncover potential capacity limitations.

• Observe customer usage trends and proactively identify future capacity requirements.

• Collaborate with the Operations Lead, customer engineers, and other team members to troubleshoot and resolve complex issues impacting customer capacity.

• Utilize troubleshooting methodologies and best practices to swiftly restore services and enhance customer capacity.

• Ensure accurate and current network documentation, including diagrams, configurations, and troubleshooting guides, with an emphasis on customer capacity information.

• Record incidents, solutions, and capacity-related changes in a knowledge base to support future troubleshooting and capacity planning initiatives.

⛳️ Requirements

• Associate's degree in Computer Science, Networking, or a related discipline.

• Over 5 years of experience in network operations or a related field, particularly in cloud environments.

• Familiarity with cloud networking platforms (e.g., AWS, Azure).

• Knowledge of network monitoring and troubleshooting tools.

• Experience in working with customer support or customer success teams.

• Proficient with AI/Automation tools and technologies.

• Strong knowledge of network protocols and technologies (TCP/IP, routing, switching).

• Skilled in troubleshooting network issues across various layers (physical, data link, network).

• Capacity to work independently as well as collaboratively within a team.

• Exceptional communication and customer service abilities.

• Preferred: Networking certifications (e.g., CCNA, Network+).

• Preferred: Background in scripting or automation tools for capacity management.

• Preferred: Understanding of cloud capacity planning and scaling best practices.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and training.

• Flexible working hours and remote work options.

• Collaborative and innovative work environment.

• Competitive salary and performance-based incentives.