Aero Customer Fulfillment Manager

This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Oversee profitability and ensure customer satisfaction for designated contracts

• Manage service agreements and time-and-material programs

• Support sales initiatives for new contracts and proposals

• Guarantee prompt resolution of customer issues

• Collaborate with customer service, parts and transactional services, field service, repair service, and other departments

• Serve as a liaison between internal teams and customers for assigned contracts

• Handle both pre- and post-contract administration along with contract terms and conditions

• Manage claims, risk modeling, and contract estimation tasks

• Assist in tenders and project evaluations

• Plan and implement departmental operations

• Enhance technical knowledge and apply expertise to policy and strategy development

• Suggest solutions beyond standard guidelines with appropriate direction

• Offer informal mentorship to new team members

⛳️ Requirements

• A Bachelor's degree from an accredited institution or a high school diploma/GED with a minimum of 6 years of experience in similar roles

• At least three years of pertinent experience

• Excellent verbal and written communication abilities

• Proven capability to analyze and resolve issues

• Proficient in documentation, planning, marketing, and program execution

• Established skills in project management

• Legal authorization to work in Canada

• Successful completion of a background check

• For positions based in the U.S., legal authorization to work in the United States

• For U.S.-based roles, successful completion of a drug screening, if required

🏝️ Benefits

• Discretionary Annual Bonus

• Excellent work environment

• Opportunities for professional development

• Engaging career challenges

• Competitive salary

• Medical insurance

• Dental insurance

• Vision insurance

• Prescription drug coverage

• Access to Health Coach services

• Employee Assistance Program

• GE Vernova Retirement Savings Plan

• Tax-advantaged 401(k) savings plan with company matching contributions

• Company contributions to retirement plans

• Fidelity resources and financial planning advisors

• Tuition reimbursement

• Adoption assistance

• Paid parental leave

• Disability insurance

• Life insurance

• 12 paid holidays

• Flexible time off

• Remote work options