Senior Manager, Renewals

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement the strategy to enhance commercial contract excellence and maintain gross revenue retention across Billtrust customers.

• Mentor, guide, and cultivate the skills of renewal professionals and team leaders.

• Advocate for AI tools and collaborative agent solutions for renewal strategies, pricing analysis, and early identification of risks.

• Oversee the complete renewal process from the creation of strategy to contract signing.

• Collaborate closely with Sales and Customer Success while partnering with Legal, Deal Desk, Finance/Accounting, Product, and SalesOps.

• Establish renewal strategies and playbooks, enhance team capabilities, mitigate renewal risks, and ensure the accuracy of renewal data in Salesforce.

• Manage team organization, workload, account distribution, hiring, onboarding, and staff retention.

• Take ownership of GRR targets and ensure renewals are initiated well in advance of their expiration.

• Review and sanction renewal strategies, pricing analyses, and related recommendations.

• Lead negotiations for strategic, escalated, and at-risk accounts involving executive stakeholders.

• Facilitate value-oriented renewal discussions with clear messaging and pricing justifications.

• Handle renewal performance reporting and forecasting, including the status of renewals and churn risk assessments.

• Share insights with executive leadership.

• Utilize AI-driven resources to detect patterns within the portfolio and enhance forecasting precision.

• Identify process inefficiencies and spearhead operational enhancements.

⛳️ Requirements

• Over 8 years of experience in renewals or account management roles within a B2B SaaS setting.

• At least 3 years of experience in leading teams and/or managing team leaders.

• Proven capability to manage a substantial portfolio of renewals from initiation to closure.

• Proficiency in complex pricing and term negotiations.

• Strong communication skills with executive stakeholders.

• Demonstrated success in driving AI adoption within a team or department.

• Experience incorporating AI tools and collaborative agents into team operations.

• Strong data analysis capabilities.

• Proven track record in tracking, reporting, and forecasting against renewal KPIs.

• Ability to collaborate cross-functionally with Sales, Customer Success, Finance, Legal, Deal Desk, Sales Ops, and leadership.

• Excellent written and verbal communication skills.

• Familiarity with CRM and renewal management platforms like Salesforce CPQ and Clari (preferred).

• Experience in designing AI-assisted workflows or collaborative agents (preferred).

• Background in hiring and developing renewals or account management teams (preferred).

• Experience in fintech, payments, or accounts receivable software (preferred).

🏝️ Benefits

• Comprehensive health coverage.

• Competitive retirement plans.

• Generous paid time off (PTO).

• Parental leave policies.

• Flexible working arrangements.

• Significant investment in professional development.