Senior Manager, Quality

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Oversee, assess, and enhance Patient Access Services departments across all states.

• Ensure a stable, highly skilled Patient Access Services and Pre-Service teams throughout the organization.

• Supervise process enhancement initiatives.

• Manage updates and improvements to the Epic system.

• Lead initiatives for training and education.

• Conduct data analysis and interpretation.

• Manage teams while supporting strategic planning and measurement efforts.

• Execute human resource management functions.

⛳️ Requirements

• High School Diploma or GED.

• Bachelor’s Degree in Healthcare Management, Public Health, or a related field.

• A minimum of 8 years of experience in Patient Access Services or Revenue Cycle departments.

• At least 10 years of experience within a large healthcare delivery system.

• Over 6 years of management experience.

• Proven expertise in all facets of Revenue Cycle, including registration, scheduling, front desk check-in, authorization, denials, and insurance billing.

• Demonstrated ability to evaluate issues and trends from both creative and systematic viewpoints.

• Experience with legal and compliance standards pertaining to Access Services and Revenue Cycle, including Joint Commission, EMTALA, HIPAA, CMS, and others.

• Familiarity with computer systems and IT solutions utilized within the Revenue Cycle.

• Proven experience in developing training materials catering to various learning styles.

• Demonstrated capability in standardizing complex and disparate practices while maintaining consistent processes.

• Experience with process improvement methodologies, change management, and operational enhancements in complex systems.

• Proven ability to optimize workflow processes linked to intricate computer systems.

• Experience with Epic Healthcare Systems is preferred.

🏝️ Benefits

• Retirement 401(k) Savings Plan with employer matching.

• Medical, dental, and vision healthcare benefits.

• Life insurance coverage.

• Disability insurance options.

• Paid parental leave.

• Vacation and holiday time off.

• Time off for health-related issues.

• Voluntary benefits available.

• Resources for well-being.

• An inclusive workplace offering equal opportunities for advancement.