Senior Manager, Quality

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Manage, assess, and enhance Patient Access Services departments across all regions.

• Ensure a stable and highly skilled Patient Access Services and Pre-Service teams throughout the organization.

• Supervise process improvement initiatives.

• Lead enhancements and upgrades for Epic systems.

• Oversee training and educational programs.

• Analyze and interpret relevant data.

• Manage teams and contribute to strategic planning and evaluation.

• Support human resources management.

• Standardize complex and varied practices while upholding common processes.

• Optimize workflow processes linked to intricate computer systems.

⛳️ Requirements

• High School Diploma or GED.

• Bachelor’s Degree in Healthcare Management, Public Health, or a related field.

• 8 or more years of experience in Patient Access Services or Revenue Cycle departments.

• 10 or more years of experience within a large healthcare delivery system.

• 6 or more years in a management role.

• Proficiency in all aspects of Revenue Cycle, including registration, scheduling, front desk check-in processes, authorizations, denials, and insurance billing.

• Ability to evaluate issues and trends from both creative and systemic viewpoints.

• Familiarity with legal and compliance requirements, such as Joint Commission, EMTALA, HIPAA, and CMS.

• Experience with Revenue Cycle computer systems and IT solutions, including registration/scheduling systems, automated eligibility solutions, computerized training delivery systems, payment processing systems, scanning solutions, and third-party vendors.

• Skill in developing training materials tailored for various learning styles.

• Experience in standardizing complex and diverse practices while maintaining common processes.

• Knowledge of process improvement methodology, change management, and operational enhancement in complex systems.

• Experience in optimizing workflow processes associated with complex computer systems.

• Epic Healthcare Systems experience is preferred.

🏝️ Benefits

• Retirement 401(k) Savings Plan with employer matching.

• Health care benefits (medical, dental, vision).

• Life insurance.

• Disability insurance.

• Paid parental leave.

• Vacation time.

• Paid holidays.

• Time off for health-related issues.

• Voluntary benefits.

• Well-being resources.

• Professional career support.

• An inclusive workplace where diversity is appreciated.

• Additional compensation may be available, such as shift differentials, standby/on-call pay, overtime, premiums, extra shift incentives, or bonus opportunities.