Senior Manager, Provider Success

This is a fully remote position, open to applicants in Alabama, +5 more states.

📋 Description

• Implement the national provider success strategy to meet regional performance objectives.

• Take ownership of regional results, focusing on provider satisfaction, engagement, retention, and problem resolution.

• Foster increased adoption and sustained utilization of Counterpart Assistant within designated markets.

• Utilize national playbooks and workflows while customizing execution to align with local provider and market requirements.

• Lead, mentor, and develop regional provider success teams, including Regional Directors of Operations and Account Managers.

• Establish and nurture executive-level relationships with key provider partners.

• Guide teams in defining account-level strategies, prioritizing daily tasks, and achieving regional objectives.

• Manage regional staffing, prioritization, and resource allocation decisions.

• Identify workflow, implementation, and operational challenges specific to individual practices or markets.

• Create and implement local strategies to eliminate obstacles and enhance provider experience.

• Track regional performance trends, risks, and opportunities.

• Elevate systemic issues and insights to national leadership for enterprise-level resolution.

• Collaborate with regional Clinical, Network, Growth, and Operations leaders to ensure synchronized execution.

⛳️ Requirements

• Bachelor’s degree in Healthcare Administration, Business, Public Health, or a related field (Master’s preferred).

• 8–10+ years of progressive experience in healthcare operations, provider operations, or value-based care programs.

• 4+ years of experience in Medicare Advantage, ACOs, or other risk-bearing health plan models.

• Proven experience in defining and steering account-level strategy for provider-facing or field-based teams.

• Strong background in operational design, process improvement, and change management.

• Demonstrated ability to lead and influence both direct and indirect teams.

• Experience in collaborating with and influencing Primary Care providers.

• Background in supporting multi-state provider operations.

• Strong analytical capabilities to inform market-level decision-making.

• Experience partnering with technology or product teams on tools that facilitate field execution.

🏝️ Benefits

• Competitive base salary.

• Equity opportunities.

• Performance-based bonus program.

• 401k matching.

• Regular compensation reviews.

• Comprehensive medical, dental, and vision coverage.

• No-Meeting Fridays.

• Monthly company holidays.

• Mental health resources.

• Generous flexible time-off policy.

• Remote-first culture supporting collaboration and flexibility.

• Learning programs.

• Mentorship.

• Professional development funding.

• Regular performance feedback and reviews.

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities.

• Reimbursement for office setup expenses.

• Monthly cell phone & internet stipend.

• Remote-first culture, enabling collaboration with global teams.

• Paid parental leave for all new parents.