Senior Manager, Professional Services

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Lead, mentor, and develop a high-performing Professional Services team throughout NOLA.

• Establish direction, elevate standards, and enhance consultative thinking, process analysis, structured problem-solving, and customer management.

• Maintain strategic relationships with key accounts and delivery teams, intervening when senior expertise can enhance outcomes.

• Foster distributed leadership among project managers and senior team members.

• Serve as a senior advisor to enterprise clients on intricate operational and financial processes.

• Integrate business challenges, processes, risks, controls, data, and technology into scalable solutions.

• Redesign processes, enhance operating models, and generate measurable business value.

• Engage in pivotal workshops, executive discussions, escalations, and solution dialogues.

• Oversee the regional implementation portfolio, ensuring consistent, high-quality, and timely delivery.

• Anticipate risks, dependencies, gaps in scope, and readiness concerns.

• Utilize data, AI-driven analysis, KPIs, and portfolio insights to enhance forecasting, prioritization, and customer outcomes.

• Collaborate with Sales, Customer Success, Product, Solutions, and Integrations teams.

• Enhance methodologies, operating models, reusable assets, playbooks, standards, and knowledge management practices.

• Integrate AI and automation into Professional Services workflows.

• Manage regional capacity, staffing, productivity, forecasting, service economics, and resource allocation.

• Contribute to margin health and financial sustainability.

⛳️ Requirements

• 8–10+ years of experience in management consulting, Professional Services, business/process transformation, operations, or comparable customer-facing leadership roles.

• Background in management consulting, process advisory, internal controls, risk management, or process auditing.

• Significant experience with enterprise clients and complex transformation initiatives.

• Capability to analyze ambiguous challenges, comprehend end-to-end processes, and convert them into actionable solutions.

• Hands-on experience in Operations, Finance Operations, Accounting Operations, Controllership, or related functions is highly regarded.

• Strong executive presence with the ability to engage senior stakeholders and C-level clients.

• Strategic leadership style, adept at transitioning from executive-level discussions to detailed problem-solving.

• Knowledge of portfolio management, forecasting, capacity planning, and delivery metrics.

• AI-first approach and a commitment to continuous improvement.

• Experience implementing AI, automation, or intelligent tools in business processes, consulting workflows, delivery operations, or knowledge management is highly valued.

• Background in fintech, payments, financial operations, reconciliation, controls, or other data-intensive sectors is preferred.

• Proficient in English and Spanish; Portuguese is an added advantage.

🏝️ Benefits

• AI and automation integrated into Professional Services workflows to minimize manual effort, expedite analysis and execution, and enhance consistency at scale.

• Ongoing improvement and scalable operating models.

• Opportunity to collaborate with leading players in payments, banking, and fintech.

• Dynamic, innovation-driven work environment.