Senior Manager, Professional Services

This is a fully remote position, open to applicants in Australia.

📋 Description

• Lead the sales and delivery of Professional Services, holding responsibility for achieving a quota related to Professional Services bookings.

• Assist customers in designing their journey, making implementation choices, and providing service solutions.

• Oversee and strategically guide Architects and Engagement Managers, focusing on their performance, career growth, and effective utilization.

• Collaborate with Account Executives on service proposals and independent opportunities within current accounts.

• Work with Delivery and Solution Architects to outline service offerings, determine service scopes, draft Statements of Work, and develop value-driven proposals.

• Serve as a trusted advisor to customers, ensuring that engagements yield value-based outcomes.

• Recognize, qualify, establish, and integrate regional implementation partners.

• Create delivery models that incorporate resources from implementation partners.

• Maintain a robust pipeline, provide accurate forecasts, and address escalations across Customer Engineering, Sales, Product, and Support.

• Enhance team capabilities, onboard new staff, and stay informed about SaaS industry trends and competitive offerings.

• Forge cross-functional relationships and familiarize yourself with Collibra’s service portfolio, delivery methodologies, sales processes, and revenue models.

• Engage with customer opportunities, contribute to proposal and SOW development, align services with software deals, and cultivate a qualified territory pipeline.

• Meet or surpass services pipeline and bookings goals, lead operational rigor in delivery and revenue, and promote measurable customer adoption and value.

⛳️ Requirements

• A minimum of a Bachelor's Degree.

• Over 10 years of relevant experience in consulting, Professional Services sales, solution sales, and service delivery.

• A successful track record of meeting or exceeding quotas while building and leading high-performing professional services teams.

• Experience in scoping, pricing, negotiating, and finalizing SOWs for complex enterprise organizations.

• Domain expertise in AI transformation, data governance, data management, and data quality.

• Proven ability to leverage AI tools such as Claude, Gemini, ChatGPT, and Copilot effectively.

• Strong executive presence with a capability to navigate enterprise procurement and collaborative software/services sales engagements.

• A commercial mindset centered on customer success, adoption, and achieving value-based results.

• Ability to cultivate cross-functional relationships and partnerships.

• Excellent written and verbal communication skills.

• Strong skills in problem-solving, organization, accountability, and continuous improvement.

🏝️ Benefits

• Competitive compensation package.

• Comprehensive health coverage.

• Generous time-off policies.

• Flexible benefits offerings designed to support employees and their families through various circumstances and life events.

• Initiatives promoting diversity, equity, and inclusion.

• Equal opportunity workplace.

• Support for applicant accommodations.