Senior Manager, Product Telemetry & Analytics

This is a fully remote position, open to applicants in Connecticut, +12 more states.

📋 Description

• Take ownership of a unified intake process for telemetry and analytics requests across Product, Finance, Customer Success, Rev Ops, and IT.

• Manage the balance between scheduled platform initiatives and urgent requests from executives.

• Collaborate with technical leadership to assess feasibility, establish dependency order, and coordinate sequencing.

• Develop enablement into an ongoing program, allowing each function to independently locate, comprehend, and trust the data.

• Increase the proportion of demand fulfilled through self-service solutions.

• Oversee the governance of metric definitions to ensure consistency in meaning across all forums.

• Act as the representative for the function to leadership by conveying updates on shipments, blocks, changes, and their implications, along with recommendations.

• Lead and cultivate a team based in India, focusing on talent assessment, performance management, career development, and necessary skill sets.

⛳️ Requirements

• Over 8 years of experience in product telemetry, product analytics, analytics engineering, or data-related roles.

• A minimum of 3 years of experience in a management role.

• Proven track record of owning an analytics or data operating model, including request intake, prioritization, capacity planning, and service expectations.

• Experience in creating self-service analytics or internal data products that teams can easily find, understand, and trust.

• History of effective executive communication, setting clear expectations, framing trade-offs, and building trust with senior stakeholders.

• Proficient in both product analytics and data architecture, enabling credible discussions in either area.

• Experience leading a team located outside the U.S., preferably in India, while managing significant time zone differences.

• Familiarity with AI-native or agent-queryable data infrastructure.

• Knowledge of platforms like Snowflake, Amplitude, or similar data warehouses and behavioral analytics tools.

• Background in enterprise software with a complex user journey, or experience in product-led growth (PLG) and product adoption settings.

• Practical experience with SQL, dbt, or pipeline tasks, even if not recent.

• Experience collaborating with UX research, voice of the customer (VOC), or experience measurement teams.

• Ability to operate in compliance with U.S. export controls.

🏝️ Benefits

• Target annual bonus of 15% of base salary, contingent on individual and company performance.

• Monthly Connectivity Plus stipend of $150 to cover remote work-related expenses.

• Annual reimbursement of $200 for home office setup.

• Comprehensive medical, dental, and vision insurance.

• 401(k) plan with company matching contributions.

• Paid parental leave, caregiver leave, and flexible time off policies.

• Support for mental health and wellness reimbursement.

• Opportunities for career development and education assistance.