Senior Manager, Process Improvement

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Oversee the complete process design across Marketing, Sales, Operations, Education & Research, and Finance.

• Act as the business owner for enterprise systems, information architecture, workflows, and business automation.

• Ensure the reliability of data for pipeline, forecast, and attribution reporting.

• Collaborate with Finance to align on forecasting and reporting.

• Provide business insights for reporting and BI requirements, working with Technology on implementation.

• Manage business process roadmaps and change-request submissions.

• Promote tool adoption across various business functions.

• Develop and implement change management strategies, including stakeholder impact assessments, communications, and training initiatives.

• Handle internal change management communications and tailor them for different audiences.

• Identify and address adoption risks, resistance, and morale issues.

• Organize training and enablement efforts.

• Serve as a liaison between project teams and affected functions to address or escalate issues.

• Create a long-term operational effectiveness strategy utilizing industry best practices such as RevOps, Lean, and Value Stream Mapping.

• Raise change risks to the Executive Team.

• Establish and maintain project governance frameworks.

• Manage status reporting cadence, scorecards, and milestone tracking.

• Facilitate meetings with the steering committee and the Executive Team.

• Keep the risk register updated and manage the escalation process.

⛳️ Requirements

• Minimum of 5 years’ experience in RevOps, Sales Ops, Marketing Ops, or Operations in a leadership role.

• Responsibility for process development.

• Proven ability to translate business needs into system and process designs.

• Experience in cross-functional stakeholder management across Sales, Marketing, Operations, and Finance.

• Proficiency with HubSpot or a similar CRM platform.

• Strong data literacy, including the ability to define and validate metrics/reporting logic.

• Background in change management.

• Excellent written communication skills with the ability to adjust tone and detail based on the audience.

• Comfort in managing sensitive change situations, such as reorganizations and workflow disruptions.

• Experience managing multi-workstream projects and programs.

• Familiarity with formal governance structures, including steering committees, RACI, and escalation processes.

• Comfortable presenting updates to executive and board members.

• Willingness and ability to travel within the U.S., including by air.

• Preferred familiarity with the DME/Healthcare sales process.

• Change management experience in a healthcare or regulated setting is preferred.

• Experience with program governance in a regulated environment is preferred.

• Access to reliable and secure internet.

• Ability to use a computer with or without reasonable accommodation.

• Must be authorized to work in the U.S. as verified through E-Verify.

🏝️ Benefits

• Comprehensive benefits package.

• Option for remote work from a home office.

• Reasonable accommodations for individuals with disabilities.

• An inclusive and supportive workplace culture.

• Opportunities for travel during in-person team and all-company meetings.