Senior Manager, Pre-Litigation Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise the daily operations and overall effectiveness of various remote case management teams through their respective team leads.

• Recruit, mentor, and develop team leads and managers.

• Create frameworks, practices, and standards for a cohesive, high-performance distributed team.

• Conduct leadership meetings, performance evaluations, and case assessments across different teams and time zones.

• Track capacity, workloads, and distribution of cases.

• Convert broader objectives and priorities into precise team directives.

• Ensure that pre-litigation cases are handled from claims initiation and investigation through lien resolution, maintaining thorough documentation and adherence to timelines.

• Supervise the initiation of claims, retrieval of medical records and billing, care management, demand preparation, and lien resolution.

• Identify and execute process enhancements to boost speed, accuracy, and consistency at scale.

• Maintain quality standards for documentation, communication, and client interactions.

• Facilitate client communications and resolve escalated issues related to treatment, insurance, or liens.

• Collaborate with attorneys, paralegals, and external providers for case preparation and resolution.

• Work alongside product, engineering, and data teams to develop and improve AI-driven tools and systems.

⛳️ Requirements

• Over 10 years of experience in personal injury legal operations, case management, or insurance claims, with substantial experience leading other managers (a manager of managers).

• Proven experience in leading and scaling multiple teams in high-volume, fast-paced settings while maintaining a keen attention to detail.

• Experience managing remote or distributed teams.

• Highly skilled in technology and capable of utilizing digital systems in an AI-oriented environment.

• Proactive in leadership, developing managers, and upholding high accountability standards.

• Clear, professional, and confident communication with clients, team members, and firm leadership.

• Strong organizational, problem-solving, and process improvement abilities.

• Capacity to take ownership while collaborating within a broader leadership framework.

🏝️ Benefits

• A selection of medical, dental, and vision insurance plans for you and your family.

• Additional insurance options for life, accidents, or critical illnesses.

• Flexible paid time off, sick leave, and short- and long-term disability coverage.

• 10 US-observed holidays, along with Canadian statutory holidays as per province.

• A home office stipend.

• 401(k) for US-based employees and RRSP for Canada-based employees.

• Paid parental leave.

• A local in-person meet-up program.

• Hubs located in San Francisco and Toronto.