Field Operations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in global fulfillment operations for surgical procedures by ensuring the efficient, compliant, and timely delivery of medical products and assets.

• Carry out comprehensive order processing utilizing QAD, Salesforce, and Microsoft Office tools.

• Observe fulfillment trends, identify risks to surgical case support, and aid in implementing corrective measures.

• Collaborate with warehousing and logistics partners to maintain order schedules and address fulfillment challenges.

• Implement and enhance reverse logistics processes for borrowed and loaner assets.

• Work alongside field teams and third-party logistics providers to minimize turnaround time and boost asset availability.

• Assist in the planning and execution of the loaner kit program.

• Monitor kit utilization and idle time to uncover opportunities for enhancing kit availability.

• Ensure inventory accuracy for non-kitted implants and consumables.

• Address urgent fulfillment requests and adhere to approval processes.

• Act as a liaison for field sales, clinical teams, and customer service regarding product delivery and availability.

• Facilitate customer-focused order fulfillment communications and reporting.

• Identify and promote continuous improvement initiatives within fulfillment and asset operations.

• Conduct work in accordance with quality system requirements and standards set by FDA, ISO, and EU MDR.

• Assist with internal and external audit processes.

• Contribute to the creation and revision of standard operating procedures related to fulfillment and inventory management.

⛳️ Requirements

• Over 3 years of experience in field operations, fulfillment, or logistics, ideally within the medical device sector.

• Practical experience in inventory management, loaner kit coordination, and order processing in a regulated setting.

• Proficient in QAD ERP, Salesforce CRM, and Microsoft Office, especially Excel.

• Familiarity with quality systems and regulatory frameworks such as ISO 13485, FDA 21 CFR 820, and EU MDR.

• Excellent organizational, problem-solving, and communication abilities.

• Capability to thrive in a dynamic, remote environment while collaborating with cross-functional teams.

• APICS, CSCP, or other supply chain certifications are advantageous.

• An Associate’s or Bachelor’s degree in Business, Supply Chain, Operations, or a related field is preferred.

🏝️ Benefits

• Bonus

• Stock