Senior Manager, Payments Team

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Assist in the execution of the global payment product roadmap across both digital and in-property channels.

• Aid in managing payment capabilities such as gateways, tokenization, alternative payment methods, fraud detection tools, and integrations with PMS, POS, and digital platforms.

• Collaborate with Digital, Finance, Security, and Property Technology teams to align payment projects with business goals and enhance guest experience.

• Discover opportunities to create and implement AI-driven workflows and agent-based solutions.

• Oversee the certification and onboarding processes for global payment vendors across PMS, POS, and digital platforms.

• Support the establishment of standardized certification frameworks, validation processes, and rollout strategies.

• Ensure that all solutions adhere to scalability, security, and compliance standards in collaboration with engineering and infrastructure teams.

• Facilitate the implementation and integration of alternative payment methods in web, mobile, and property environments.

• Keep track of industry trends and suggest improvements for payment capabilities.

• Engage in agile delivery practices, backlog prioritization, sprint planning, daily stand-ups, and retrospectives.

• Utilize JIRA to monitor progress, manage dependencies, and maintain delivery visibility.

• Aid in the management, evaluation, onboarding, and performance assessment of global payment vendors.

• Contribute to commercial discussions, cost analyses, and optimization projects.

• Lead and mentor a team of full-time employees and contractors.

• Provide guidance, set performance expectations, and deliver regular feedback.

• Assist in fraud prevention and monitoring efforts across digital and property environments.

• Collaborate with Risk and Security teams to ensure PCI and global regulatory compliance.

• Identify and address payment-related risks.

• Track and evaluate payment KPIs, including authorization rates, chargebacks, fraud incidents, uptime, and transaction costs.

• Contribute to the creation of dashboards and leadership reports.

• Support Opera Cloud migrations, payment integrations, vendor certifications, and platform improvements.

• Coordinate cross-functional teams to ensure timely delivery.

⛳️ Requirements

• A minimum of 6 years of experience in payments or payment product management.

• At least 4 years of experience in people management, including managing full-time employees and/or contractors.

• Experience with payment systems, payment service providers, or digital commerce platforms.

• Familiarity with global vendor ecosystems and coordinating integrations or certification processes.

• Experience in agile working environments.

• Proficiency with JIRA, Smartsheet, Confluence, or similar tools.

• Strong collaboration and communication skills, with the ability to engage with both technical and business teams.

• Background in contributing to system implementations, integrations, or technology deployments.

• Preferred: Background in hospitality, travel, or other global consumer-facing sectors.

• Preferred: Knowledge of Opera PMS, Opera Cloud (OPI), or POS systems.

• Preferred: Familiarity with alternative payment methods and emerging payment technologies.

• Preferred: Understanding of payment security concepts, including PCI compliance and fraud prevention tools.

🏝️ Benefits

• Annual allocation of complimentary hotel stays at Hyatt properties worldwide.

• Flexible work schedule.

• Work-life benefits, including wellness initiatives such as a complimentary Headspace subscription.

• Discount at the on-site fitness center.

• Global family assistance policy with paid time off for the birth or adoption of a child.

• Financial support for adoption.

• Paid Time Off.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401K plan with company matching contributions.