Senior Manager – Payments Analytics

This is a fully remote position, open to applicants in United States, +2 more locations.

📋 Description

• Formulate and implement a scalable payments strategy that aligns with both operational and business goals.

• Spearhead initiatives aimed at enhancing payment acceptance rates, minimizing payment friction, and optimizing payment performance.

• Act as a subject matter expert in payment operations, processors, and industry best practices.

• Collaborate with Risk, Fraud, Compliance, Product, and Operations teams on key strategic initiatives.

• Track and analyze payment performance metrics, transaction trends, declines, chargebacks, disputes, and operational KPIs.

• Discover opportunities to boost authorization rates, lower processing costs, and improve customer experience.

• Examine payment data and operational trends to pinpoint gaps, risks, and opportunities for optimization.

• Create scalable operational processes and reporting frameworks.

• Assess vendor performance, negotiate operational enhancements, and ensure that service-level expectations are fulfilled.

• Collaborate with vendors and internal teams to implement improvements and support new payment capabilities.

• Uphold payment security and operational integrity in partnership with Fraud and Risk teams.

• Identify and mitigate operational and financial risks linked to payment processing.

• Work alongside Product and Engineering to enhance payment infrastructure, workflows, and integrations.

• Assist in the implementation of new payment methods, tools, and technologies.

• Promote automation and operational efficiencies through data-driven decision-making and process improvement initiatives.

• Report directly to the Director of Payments.

⛳️ Requirements

• At least 7 years of experience in payments, payment operations, fintech, ecommerce, risk management, or similar fields, ideally in the iGaming, online payments, or ecommerce sectors.

• Strong comprehension of payment processing ecosystems, including credit cards, ACH, PayPal, digital wallets, and alternative payment methods.

• Experience managing payment processors, gateways, banking relationships, and third-party vendors.

• Demonstrated success in optimizing payment performance, operational workflows, and payment acceptance strategies.

• Exceptional communication skills with the capacity to convey complex operational concepts into actionable business insights.

• Strong analytical and problem-solving capabilities, with the ability to interpret extensive data sets and make data-driven decisions.

• Knowledge of payment compliance requirements, regulatory standards, and card brand regulations.

• Previous experience with chargebacks, disputes, payment risk, and operational escalations is preferred.

• Familiarity with SQL, reporting tools, AI, and data analytics platforms is an advantage.

• Ability to juggle multiple priorities and quickly adapt in a fast-paced environment.

🏝️ Benefits

• Competitive pay and benefits.

• Start-up culture supported by a secure, global brand.

• Career advancement opportunities within a rapidly growing organization.

• A collaborative and innovative team environment.

• Potential for hybrid scheduling flexibility.