Senior Manager, Outreach Strategy – Operations

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee operational plans that convert statewide outreach strategies, contract obligations, and program priorities into quantifiable regional activities.

• Formulate quarterly and annual outreach priority recommendations based on performance metrics, partner engagements, lead progression, regional requirements, campaign opportunities, and program objectives.

• Evaluate statewide outreach performance to identify trends, obstacles, geographic voids, partnership possibilities, and areas needing management focus.

• Spearhead statewide or multi-regional partnership initiatives.

• Collaborate with Outreach, Marketing, Field Operations, and other program departments.

• Assist in the preparation of outreach reports, presentations, and recommendations for leadership, CPUC, and other stakeholders.

• Create mechanisms to evaluate outreach effectiveness and quality utilizing stakeholder feedback, outcomes, observations, and performance metrics.

• Provide senior-level coaching and leadership development for outreach managers and staff.

• Supervise the outreach manager, guiding performance expectations, professional growth, workload management, and program objectives.

⛳️ Requirements

• In-depth understanding of community outreach, stakeholder engagement, partnership development, and outreach programs that are geographically dispersed.

• Capability to convert organizational or contractual goals into actionable operational plans and measurable activities.

• Experience in assessing program performance through both quantitative and qualitative data.

• Proficient in building and sustaining relationships with community-based organizations, clients, senior leadership, program partners, and internal stakeholders.

• Strong management and leadership abilities, including supervising managers or large teams, employee development, performance management, and facilitating organizational change.

• Competence in conveying complex program details clearly to executive-level and external audiences.

• Sound judgment regarding contractual, budgetary, compliance, personnel, and program matters.

• Experience in formulating policies, procedures, performance standards, training materials, or operational systems.

• Ability to collaborate across outreach, marketing, operations, data/reporting, and program administration.

• A minimum of three years in the last decade directly overseeing community outreach activities.

• A minimum of five years in the last decade supervising teams of 20 or more on large, geographically dispersed programs.

• A minimum of five years in the last decade developing stakeholder relationships and communicating with executive-level audiences.

• Experience in managing a geographically dispersed, public-facing outreach workforce.

• Proven track record in developing and executing outreach strategies, operational plans, performance-improvement initiatives, or large-scale community engagement programs.

• Familiarity with services and accessibility considerations impacting Deaf, hard of hearing, DeafBlind, speech-disabled, or otherwise disabled individuals is preferred.

• Extensive experience in providing tailored support to individuals with disabilities is preferred.

• Proficiency in effective communication using American Sign Language is preferred.

🏝️ Benefits

• Comprehensive health benefits including medical, dental, and vision coverage.

• Generous paid time off and holiday schedule.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to support work-life balance.

• Employee assistance programs and wellness initiatives.