Senior Manager, Outbound Performance

This is a fully remote position, open to applicants in United States.

📋 Description

• Regularly engage in rep rides and collaborate with leaders to observe representatives during calls and understand team management strategies.

• Grasp the distinctions between Mid-Market and Enterprise, as well as between North America, EMEA, and APAC regions.

• Identify obstacles and opportunities for time savings, and communicate these to the relevant stakeholders.

• Act as the primary contact for leaders facing issues with tools or workflows.

• Assess problems, propose solutions, and ensure follow-through until resolution.

• Collaborate with go-to-market operations to establish recommendations and priorities.

• Coordinate with platform owners, including Salesforce, sales engagement tools, dialers, and internal centers of excellence.

• Work alongside existing and potential vendors to explore operating models and use cases.

• Maintain a log of requests and a roadmap, clarify trade-offs, and provide progress updates.

• Collect reporting requirements and guarantee that dashboards, scorecards, and reports are created with consistent definitions and schedules for daily, weekly, and monthly updates.

• Ensure proper tracking mechanisms are established before launching new campaigns or trials.

• Serve as the main contact for data and materials required for leadership meetings.

• Collaborate with other growth managers to ensure alignment in strategy, tools, and training.

• Share insights from the field with leaders across all regions and segments.

⛳️ Requirements

• Proven experience as an SDR, with a comprehensive understanding of the daily SDR workflow.

• Strong capability to collaborate across functions, earning credibility with leaders, operations teams, and vendors.

• Familiarity with Salesforce.

• Knowledge of a sales engagement platform.

• Understanding of a conversation intelligence tool.

• Experience with a dialer.

• Ability to discern what is feasible and when to escalate issues.

• Track record of simplifying processes and alleviating friction for sales teams.

• Comfortable working with data and dashboards.

• Habitual in clearly defining metrics.

• Excellent communication skills, including the ability to articulate what can and cannot be accomplished.

🏝️ Benefits

• Health and welfare insurance plans.

• Retirement programs.

• Parental leave.

• Adoption assistance.

• Wellbeing resources for employees and their immediate families.

• Weekly travel discounts from major travel providers on flights, hotels, cruises, and car rentals.

• Access to over 20,000 courses on the learning platform.

• Leadership development courses.

• New job openings available to internal candidates first.

• Global Inclusion Groups.

• Reasonable accommodations for qualified individuals with disabilities.